CSR I

Job Summary:

Establish and maintain customer relationship and customer orders/releases.  Facilitate between outside sales, the customer, and the division. 

Essential Job Description:

• Working online to retrieve Customer orders/releases.
• Manage customer purchase orders and releases.
• Accurately transfer data from purchase orders and releases to system
• Maintain contact with purchasing to ensure raw requirements for customer schedules are met.
• Maintain contact with Engineering to ensure the proper revisions of part numbers are mastered, the proper quantities have been estimated and quoted, changes are reviewed accurately, and timely, new quotes are being processed to meet customers’ demands.
• Verify customer orders reflect the correct price and timing as was quoted.
• Ensure customer’s releases are in line with established release policies for the build size quantities. This is an extension of maintaining acceptable inventory levels.
• Tracking of shop orders in response to the multitude of customer inquiries regarding the status of their orders, requests to move in and out, request to cancel, request to be notified when an order is going to ship or be late.
• Maintain completed and in process purchase order files.
• Work with Shipping and Planners to coordinate shipping activities. The entry of pre-ships which direct shipping when, where, and how to ship product to our customers’ expectations.  They maintain constant contact with shipping on a daily basis to instruct them on what may be hot and where to focus.
• Coordination with Quality to Ensure customers request for PPAP’s, ISIR’s, or special certifications and labeling are required.
• Coordination with accounting to ensure the processing of customer requests for credit to verify the merit and accuracy of the request, to provide parts pricing, and to obtain export information for customer shipments.
• Front line responsibility of handling customer calls when parts are late or non-conforming.
• Sending ASN’s.

• Other duties as assigned.

Skills and Abilities:

• Strong communication skills with excellent telephone manner.
• Must be customer service centric.
• Strong computer skills.
• Must be able to multi-task.
• Must demonstrate ability to work in a fast-paced environment.
• Knowledge of Microsoft Office.
• Knowledge or background working with ERP systems.
• Experience in a fastener/disc washer type industry an asset

Education and Experience:

• High School Diploma, 2 Year degree preferred.
• Two (2) years’ experience.

EEOC Statement:

MW Industries, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Visit us at www.mw-ind.com for more information about MW Industries, Inc. and our affiliate companies.