What are the responsibilities and job description for the IT Support Analyst position at MWH?
MWH Constructors, Inc. ("MWH"), a global leader in the heavy civil construction of water/wastewater infrastructure, is currently seeking an IT Support Analyst to support our projects.
Essential Functions
Equal Opportunity Employer, including disabled and veterans.
Please note that all positions require pre-employment screening, including drug and background check, as a condition of employment
Essential Functions
- Troubleshoots and resolves IT issues via phone, web, and in-person channels.
- Ensure all incidents are resolved against Service Level Agreements (SLAs).
- Partners with IT and business personnel to discuss the impact of incidents on products and services.
- Proactively learns and trains other staff members on new product and service technologies.
- Will also engage and be responsible for the following:
- EndPoint Manager administration - Imaging, application deployments, device configuration policies, device management, etc.
- M365 Administration - User/Group accounts, Exchange Online, Teams, SharePoint, etc.
- Hardware Management - endpoint devices.
- Email management including distribution lists, on-perm Exchange server (hybrid with Exchange Online) SPF, DMARC, DKIM and M365
- PrinterCloud Administration - print server administration
- SharePoint Administration
- Remote Support Tools Administration - Zoho, Intel vPro, RDP
- Apple Business Manager Administration - iPad management
- Software License Management
- Office/site deployments - implementation and management
- Four-year degree in technology, computer science, or related field; or equivalent combination of experience, skills, and training.
- Minimum 2 years' experience in IT support, business analyst, or system admin role.
- Proficient in MS Office Suite.
- Microsoft M365 Platform/Product Administration.
- Must be service minded with strong customer service skills.
- Ability to prioritize and quickly resolve issues.
- Excellent analytical and problem-solving skills.
- Effective prioritization and project management.
- Experience with incident troubleshooting and escalation.
- The anticipated hourly rate for this position is between $30-37/hr., based on experience.
- Group health & welfare benefits including options for medical, dental and vision
- 100% Company Paid Benefits: Employee Life Insurance & Accidental Death & Dismemberment (AD&D), Spouse and Dependent Life & AD&D, Short Term Disability (STD), Long Term Disability (LTD), Employee Assistance Program and Health Advocate
- Voluntary benefits at discounted group rates for accidents, critical illness, and hospital indemnity
- Flexible Time Off Program (includes vacation and personal time)
- Paid Sick and Safe Leave
- Paid Parental Leave Program
- 10 Paid Holidays
- 401(k) Plan (company matching contributions up to 4%).
- Employee Referral Program
Equal Opportunity Employer, including disabled and veterans.
Please note that all positions require pre-employment screening, including drug and background check, as a condition of employment
Salary : $30 - $37
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