Technical Support Manager-MRI

Position Description:

Technical Support Manager-MRI will travel and execute all required service requests, including repairs, planned maintenance, equipment de-installations and installations. Must have the ability to troubleshoot and accurately resolve technical issues with the use of laptop and other equipment. Must be familiar with MRI medical equipment. OEM or third party training/experience preferred.

Roles & Responsibilities:

• Provide on-demand phone and on-site support as required.
• Plan, schedule, and execute all required planned maintenance (PM) activities.
• Accurately and promptly submit required paperwork to accounting/operations.
• Promote positive customer relationships, including non-service call visits and meetings.
• Promptly returning and documenting all material not used in the field to OIS facilities.
• Work with sales and operations on all customer-specific site and technical issues.
• Work with customers and sales force to clarify customer requirements and technical issues.
• Professionally, safely, and accurately perform on-site system installations as well as de-installations.
• Assist in site planning, sales consultations as needed.
• Maintain inventory integrity through proper handling, inspection, and warehousing.
• Supports company-wide initiatives, policies and procedures, including Quality Management System maintenance.
• Site assignments may be required
• Duties and responsibilities are subject to modification to fit the needs of the business as deemed appropriate by the executive management team. Such modifications may occur in writing or verbally.

Requirements:

Education

Required

• High School Diploma or equivalent

Preferred

• Associate Degree in Electrical Engineering or military-trained in electronics, equivalent certified electrical training or equivalent experience on electronic equipment

Experience

• Must have extensive background in servicing MRI equipment

Travel

• Must be willing to travel within the United States and internationally if required.
• Must be willing to be on call, this includes weekends and holidays.

• Must have a valid U.S. driver's license.

Competencies

• Excellent verbal and written communication skills.
• Strong interpersonal communication skills; experience in effectively communicating key data.
• Keen analytic, organizational, and problem-solving skills, which allow for strategic data interpretation.
• Personal qualities of integrity, credibility, and unwavering commitment.
• A proactive, hands-on strategic thinker who will be a team player with a positive and supportive attitude.
• Ability to work as a member of a team.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee frequently is required to stand, walk, sit, reach with hands and arms, and talk or hear. The employee is occasionally required to climb or balance, stoop, kneel, and crouch. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Noise in the environment is usually moderate. Minimal exposure to radiation on a daily basis.

The job will require car and air travel within the United States and internationally.

Training Requirements

• ESD Training (ESA and EF)
• Heat and Cold Stress Training
• Departmental Procedures as required to the role
• Quality Key Process Indicators and Policy, Good Documentation Practices
• Safety awareness initiatives and protocols
• Software utilization