Inbound Sales Representative -Auto Parts

About Us:
EMR is one of the world’s leading metal recycling companies with a history spanning decades. At EMR, our employees are the heart and soul of our organization. We are committed to creating a workplace that prioritizes the well-being and safety of everyone. Our company provides a supportive and inclusive community where everyone's ideas and contributions are valued. We believe in teamwork and collaboration.

Our mission is to provide our customers with efficient and reliable metal recycling services while minimizing the environmental impact of our operations. EMR recycles ten million tons of material annually, everything from beverage cans to aircraft carriers. We work with a wide variety of metals including copper, aluminum, brass, and stainless steel and can recycle it into more than 200 different types of new sustainable raw materials.

EMR offers our team a competitive salary and a comprehensive benefits package, including health insurance, retirement plans with company match, wellbeing benefits, employee assistance program and more. Join us and be a part of a team that puts people first!

The Sales Representative is responsible for generating revenue by promoting sales, and developing relationships with potential customers or leads to cultivate new business. Duties include answering inbound calls for parts, processing return orders, and managing sales reports. This career requires prior sales experience with knowledge of auto parts, and the ability to provide a high level of customer service in a fast paced environment.
ESSENTIAL DUTIES & RESPONSIBILITIES

• Generate revenue by promoting sales of new and existing auto parts
• Imitate sales calls to existing customers
• Answer inbound calls for parts
• Prospect and develop relationships with potential customers or leads to cultivate and provide ongoing customer/technical service on accounts
• Follow company guidelines for warranty claims
• Use software tools and designated operations point of contact to follow up on orders if delayed and inform customers
• Process return orders according to company guidelines and using appropriate software
• Run and manage daily and monthly auto parts sales reports
• Maintain customer information for billing purposes
• Follow up on web inquiries
• Potential to deal with larger export accounts
• Other job duties as assigned

REQUIRED SKILLS / ABILITIES

• Excellent verbal and written communication skills
• Creative problem solving skills, and the ability to resolve issues and provide solutions
• Proven customer service skills
• Ability to work independently as well as in a team environment

EDUCATION & EXPERIENCE

• High School diploma or GED equivalent
• Knowledge of auto parts and salvage yard preferred
• 2-3 year of sales experience preferred
• Experience using an inventory management system preferred
• Customer service experience

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EMR USA Metal Recycling provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.