Member Relationship Manager

Member Relationship Manager

· Twin Cities, MN

· PT/FT

Northland Management Group is looking for a smart, savvy and personable leader to apply for our Member Relationship Manager position to manage multiple locations of MY SALON Suite. If that description sounds like you, come join Northland in this vital position. Keen intelligence and business smarts are required for the position’s main aim: producing the highest possible Member satisfaction while driving high leasing metrics for each location. Your varied responsibilities include: social media marketing to local stylists; conducting tours; signing leases; Member relations; and miscellaneous operational tasks to ensure the industry’s best experience for our Members. Your enthusiasm, leadership and managerial skills are essential for operating the most successful franchise in the nation.

RESPONSIBILITIES:

As the Member Relationship Manager, you will be responsible for managing all facets of the property to achieve the financial objectives of the owner. Your responsibilities will include:

· Receive lead requests and communicate promptly and effectively

· Follow the Franchise standard operating procedure for tours, follow-up, and leasing touch points

· Facilitate the 5-3-1 social media marketing strategy

· Stay current and report on market trends to make effective strategy and pricing recommendations to the ownership team

· Confirm that leasing staff techniques are effective in closing

· Ensure properties are leased to budgeted occupancy

· Strong ability to build and maintain relationships with stylists

· Confirm all leases and corresponding paperwork are completed and input into software system accurately and on a timely basis

· Ensure current Member and lead files are properly maintained

· Ensure all administrative paperwork is accurate, complete and submitted on a timely basis

· Resolve Member concerns and requests on timely basis to ensure Member satisfaction with management

· Distribute Member celebration gifts/signs weekly

· Develop and/or implement Member retention programs (i.e., Member functions, special promotions, monthly newsletters, etc.)

· Ensure distribution of all company or property-issued notices (i.e., bad weather, emergency, etc.)

· Consistently implement policies of the properties

· Comply with all Federal and Local regulations and ordinances

· Maintain property appearance and ensure repairs are noted and completed on timely basis. This requires regular property inspections and tours

· Assure quality and quantity of market ready suites

· Ensure that models and market ready suites are walked weekly and communicate any service-related needs to maintenance.

· Learn and ensure compliance with all company, local, state and federal safety rules

· Ensure that unsafe conditions are corrected in a timely manner

· Report all liability and property incidents to the property manager immediately. Ensure that all workers’ compensation claims are reported, and proper paperwork is completed

QUALIFICATIONS:

· Minimum 1-3 years of work experience, leasing manager or beauty industry preferred

· Ability to make decisions and act independently

· Strong verbal and written communication skills

· Ability to multi-task and manage several projects and excel under tight deadlines

· Computer knowledge in MS Word, Excel, and Outlook

· Previous experience in property management software is a plus

· Ability to communicate effectively and efficiently with Members, team and vendors

· Available to work evenings and weekends when needed

· Previous lease up experience is preferred

· High school diploma required

The position is centered around an on-site presence, but there is room for occasional remote work.

THE COMPANY:

Northland Management Group is a locally owned property management firm serving the Midwest. Northland delivers the experience of a large management firm with the client-focused service and communication only a small firm can provide. As we continue to grow, we need to add upbeat, positive and hardworking individuals to our team.

COMPENSATION:

Commensurate with experience. Competitive salary plus incentive bonuses based on leasing success.

Northland Management Group is an Equal Opportunity Employer.

Job Types: Full-time, Part-time

Pay: $35,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Flexible schedule
• Paid time off

Experience level:

• 2 years

Schedule:

• Monday to Friday
• On call
• Weekends as needed

Supplemental pay types:

• Bonus opportunities
• Commission pay

Travel requirement:

• Travel

Work Location: Hybrid remote in Minneapolis, MN 55431