What are the responsibilities and job description for the Cloud Solutions Architect 3 position at My3Tech?
Job Details
Hello,
Hope you are doing well!
We are looking for a Cloud Solutions Architect 3.
Cloud Solutions Architect 3
Austin, TX 78751 (Hybrid)
6 months Contract
**Only for TEXAS Candidates**
- Candidate will demonstrate professionalism and leadership in representing Client Enterprise Telecom to customers and vendors.
- Utilizes high level expertise to address more difficult situations, both from a technical and customer service perspective.
- Provides support and guidance to more junior team members, particularly for challenging and sensitive assignments.
- Provides support and guidance to team members, particularly for challenging and sensitive assignments.
- Assesses customer needs and makes configuration recommendations.
- Setup and configuration from a selection of Genesys products, as well as other select vendors, for our client base.
- Opens and/or manages vendor support tickets.
- Interacts closely with Project Management to deliver projects that are done on time and on budget.
- Handles Project Management duties for select projects, including: Meeting with customers to review project scope and validate design; Determining tasks to be completed and completing data collection; Maintaining issues and change log; Coordinating with management on out of scope requests and change orders; Following up to ensure timelines and project requirements have been met.
- Updates Genesys Cloud configuration to reflect changes in system configuration.
- Conducts system set-up as required.
- Performs complete and thorough documentation via our internal ticketing process to ensure each issue has accurate tracking from problem reporting to resolution.
- Provides technical pre-sales engineering assistance as needed
II. CANDIDATE SKILLS AND QUALIFICATIONS
| Minimum Requirements: | ||
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| Years | Required/Preferred | Experience |
| 8 | Required | Telephony/VoIP experience with a focus on Contact Center applications |
| 8 | Required | Experience with a focus on cloud based contact center applications CCaaS |
| 8 | Required | Experience with Genesys CX Cloud installation, implementation and configuration |
| 8 | Required | Advanced hands-on experience in migration strategy planning and execution from a legacy on premise/ hosted contact center platform to a CCaaS Genesys platform. |
| 8 | Required | Architect Call flows, IVRs, skills, permissions, roles, data points, user, etc. |
| 8 | Required | Strong understanding of communication infrastructure, device compatibility and integration with CCaaS platforms. |
| 8 | Required | Hands on experience and knowledge with cloud providers (Genesys, Google Cloud, AWS). |
| 8 | Required | Strong proficiency with configuring and optimizing cloud platforms for telecom applications, ensuring performance, reliability, and security |
| 8 | Required | Ability to comprehend, analyze, and research problems of a complex nature, make reasonable decisions, and recommend solutions. |
| 8 | Required | Ability to provide technical expertise and guidance to internal teams and external customers on cloud-based solutions. |
| 8 | Required | Ensure compliance with regulatory requirements and industry standards for financial institutions implementing services in the cloud. |
| 8 | Required | Ability to quickly adapt to changes in process, requirements, goals, and organizational change. |
| 8 | Required | Requires excellent communication skills, analytical ability, strong judgment and management skills, and the ability to work effectively with client and IT management and staff. |
