Position Summary
MyAdvice's Customer Success organization supports nearly 2,000 clients across the medical and legal verticals by ensuring they achieve success through our digital marketing software and services. As our Customer Success Manager, internally referred to as CSMs, you are responsible for ensuring client success by acting as their trusted advisor on digital marketing concepts and encouraging effective product adoption to ultimately achieve their marketing goals.
Following the post-sales relationship and onboarding process, incumbents are assigned a book of clients subscribed to a variety of MyAdvice's digital marketing solutions where Customer Success Managers are then responsible for nurturing the long-term relationship. You'll engage in client goal setting, provide strategic reporting, identify upsell opportunities, create detailed meeting agendas, hold client consultation calls, provide product demonstrations and act as their MyAdvice liaison with internal deliverable teams. We strive to ensure clients not only see the value in what we provide, but consistently receive exceptional customer service which will result in increased satisfaction, retention and expansion. Ultimately, CSMs contribute to the growth of MyAdvice through the success of their clients.
Our ideal candidate will have proven success in a similar client-facing role within a SaaS organization to include a background in digital marketing for SMBs, consultative sales experience and practiced retention and engagement strategies. They will be exceptional communicators and demonstrate strong collaboration skills to operate cross departmentally. The best fit for the role will confidently handle client escalation with finesse and empathy employing excellent business acumen, strategic thinking and problem solving for swift resolution. This individual will exhibit and demand excellence for their clients. This is a fast-paced role within an organization that has aggressive growth goals; you need to be excited by and thrive within a high-pressure environment under constant change and evolution!
*This position can be remote, hybrid or in-office depending on candidate preference and location. MyAdvice has offices in Melville, New York and Lehi, Utah.
Essential Duties
Required Skills
Qualifications
Compensation
Position Details
Benefits Package
MyAdvice
MyAdvice empowers business owners and professionals to increase their revenue by attracting and retaining more clients through digital marketing. The SaaS-based platform enables hands-on control and visibility into performance of online marketing activities, backed by 20 years of best practices and expertise on how to maximize those efforts. MyAdvice’s six-stage Pyramid of Success™ provides a proven step-by-step plan for how and when to implement growth-oriented marketing tactics for greatest impact, including website design and maintenance, local directories, client reviews, social media, search engine optimization (SEO) and paid advertising. Learn more at myadvice.com.
We are committed to diversity and inclusion as we understand and value its importance to our success. Our team thrives upon our employee's unique experiences to propel creative solutions, so we aspire to continue building upon our diverse team to include groups that are traditionally underrepresented. We strongly encourage people of all backgrounds to apply.
MyAdvice is a performance based and data driven company that has experienced tremendous growth within the last year, so we're excited for the opportunity to introduce new talent. MyAdvice’s progressive values include transparency, teamwork, relentless effort and intellectual honesty in order to bring about the success of our clients. We encourage continuous education, career development and work/life balance while thriving in a casual and collaborative work environment. With MyAdvice you will be a valued and integral member whom we will continually invest.
Salary.com Estimation for Customer Success Manager (CSM), Digital Marketing in Melville, NY
$85,732 - $113,784
Click the checkbox next to the jobs that you are interested in.
Campaign Management Skill
Content Marketing Skill
CrushBank, Syosset, NY
Passive Plus, Huntington, NY