What are the responsibilities and job description for the Past Due Specialist position at MyFleetCenter?
We’re looking for someone who loves contacting customers and overcoming obstacles to obtain payment for our clients.
What will I be doing?
- Reviewing accounts to identify those that are past due, determining actions taken and next steps, per our set process
- Contacting customers via phone call to obtain payment on past due balances.
- Working with customers to resolve invoice and payment issues
- Working with Collections Manager on reporting and follow up of delinquent accounts.
- Identifying problem accounts to be escalated to our Collections Manager for further action
- Other related tasks and special projects as needed
Requirements:
- A positive can-do attitude
- Strong grammar, verbal and written communication skills
- Personal computing skills, including MS-Excel, MS-Outlook and keyboarding
- Proficient typing skills, minimum 35 wpm
- Excellent organizational skills
- Ability to multi-task and work successfully in a fast-paced environment
- Ability to learn quickly and take on new tasks
- Strong research skills
- Ability to maintain a high level of confidentiality
- Must pass a background check
Schedule
- Full or part-time hours
- Flexible start and finish times within our operating hours, which are 8AM-6PM Monday-Friday.
- No nights, weekends or holidays
About MyFleetCenter:
MyFleetCenter provides billing services to automotive service centers across North America. We are a small, hard-working team that lives our core values every day:
- We have integrity.
- We always bring our best.
- We are client and customer focused.
- We work together.
- We are flexible.
If you share these core values and are interested in joining our team, apply today!
MyFleetCenter/Sound Billing is an Equal Opportunity Employer.
Job Type: Full-time
Pay: $15.00 - $17.50 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
COVID-19 considerations:
Social distancing guidelines in place. Virtual meetings. Cleaning, disinfecting and sanitizing procedures in place.
Ability to commute/relocate:
- Middleton, WI 53562: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Required)
Work Location: One location