D365 CE Technical Lead

This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ business community.

At Avanade, we see how the power of Dynamics 365 shapes the future of

businesses every day. By combining our unmatched Microsoft knowledge with our

creative approach to innovation and strong industry knowledge, we create a

lot of opportunities for Microsoft, our clients, and for

you. Avanade has countless paths for you to pursue. One of them is sure to

lead to your unique version of success.

Come join us

As a CRM Solution Development Manager, you’ll be considered a learned

professional that applies your subject matter expertise to design and implement

CRM solutions for our clients across all phases of Avanade’s projects. You will

be responsible for working with clients and leading Avanade delivery teams in

planning, designing, building, testing, and maintaining CRM solutions. Further,

you are likely a great manager with vast CRM experience. You understand the

nuts and bolts of CRM systems and, more importantly, you know how to connect

with clients and lead a team to reach its goals. You are organized, energetic,

and as comfortable in front of a boardroom as in front of a whiteboard with

your development team. This role provides the opportunity to work for Microsoft’s

#1 partner, with an unrivaled focus on personal development and training in

both technology and softer consulting skills.

Together

we do what matters.

Skills And Experiences

• Hands-on experience with D365 Customer Experience / Dynamics CRM / PowerApps technical solutions
  
  

At least

three full cycle implementations of Microsoft Dynamics 365 CE or Dynamics

CRM

• Work experience with Software as a Service (SaaS) and/or Platform as a Service (PaaS) environments
• Experience leading teams and working with global, on/offshore teams to establish and maintain CRM technology
• Developing & deploying business applications using Microsoft’s Dynamics Power Platform
• Core Skills: C#, SQL, .Net, D365, CRM SDK, CRM Plugins, PowerApps, PowerBI, & Flow
• Intermediate to advanced knowledge of relational database concepts
  
  

About You

Characteristics

That Can Spell Success For This Role

Consultative,

collaborative, relationship builder

Resilient,

adaptable, flexible

Intellectually

curious and passionate about tech

Convincing

storyteller and engaging content creator

What You'll Do

• Work with clients and lead Avanade Delivery Teams in planning, designing, building, testing, and maintaining Customer Engagement (CE) solutions
• Lead and review your team's work across all phases of Avanade projects (e.g., Plan, Analyze, Design, Build and Test)
• Lead technical technology and design teams to ensure consistent, beneficial client interaction, and solution delivery
• Design and enable conceptual architecture and technical solutions
• Liaise effectively between customers, IT staff, and business partners to ensure high-quality and timely resolution of customer issues
• Use key performance indicators (KPIs) to
  
  

measure and test the quality of projects

• Improve your clients’ business by identifying
  
  

potential challenges and supporting continuous improvement through their CRM

system

Learn more

Avanade is the leading global provider of digital, cloud, AI and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Founded in 2000 as a joint venture between Accenture LLP and Microsoft Corporation, Avanade has more certifications, Gold-level competencies and most valued professionals (MVPs) than any other Microsoft partner. Every day, our 60,000 professionals in 26 countries innovate responsibly to make a genuine human impact for our clients, their employees and their customers.

To learn more about the types of projects our team works on, check out

These Case Studies

Interested in knowing what’s going on inside Avanade? Check out our

Blogs

Enjoy your career

Some of the best things about working at Avanade

Opportunity to work for Microsoft’s Global Alliance Partner of the Year, with exceptional development and training (minimum 80 hours per year for training and paid certifications)  

Real-time access to technical and skilled resources globally  

Dedicated career advisor to encourage your growth 

Engaged and helpful coworkers genuinely interested in you     

Find out more about some of our benefits Employee Benefits at Avanade https://www.avanade.com/en/career/benefits

A great place to work

As you bring your skills and abilities to Avanade, you will get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look!

Create a future for our people that focuses on 

• Expanding your thinking  
• Experimenting courageously  
• Learning and pivoting 
  
  

Inspire greatness in our people by 

• Empowering every voice  
• Encouraging boldness  
• Celebrating progress  
  
  

Accelerate the impact of our people by 

• Amazing the client  
• Prioritizing what matters   
• Acting as one
  
  

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.