What are the responsibilities and job description for the Service consultant position at myGwork?
This inclusive employer is a member of myGwork the largest global platform for the LGBTQ business community.
Service Desk Consultant
Fitch Group is currently seeking a Service Desk Consulant based out of our Toronto office (Contract).
The Fitch Group Service Desk is a fast paced, diverse and exciting team that provides IT support to over 5,500 Fitch Group users globally.
What We Offer :
- Exceptional chance to grow and thrive through opportunities uncommon in scale and scope.
- High-achieving diversified team.
We’ll Count on You To :
- Provide high quality support by answering calls and tickets directed to the Global Service Desk
- Respond to and resolve requests withing the specified time frame as logged in the ticketing system
- Work with co-workers to increase knowledge across the Global Service Desk team
- Develop own technical knowledge to improve ability to resolve requests
- Ensure users are kept sufficiently informed of progress throughout the lifetime of their calls through regular calls / emails
- To have a strong eye for detail and an ability to follow procedures
What You Need to Have :
- Experience supporting Microsoft products such as Windows 10 and Office 2019 / 365
- Experience with supporting laptops / MFD and video conferencing equipment
- At least 2 years experience in a fast paced Service Desk environment
- Excellent communication skills, both verbal and written
What Would Make You Stand Out :
- Experience with Windows 11
- Experience Mac IOS
- Experience supporting VIP users
This role is on-site in the office 5 days per week.
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Last updated : 2024-05-21
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