Job Posting for Onsite Manager at Mynd Property Management

About Mynd:

Investing in real estate is one of the most reliable and powerful ways to build generational wealth. From Main Street to Wall Street, investors remain bullish on the long-term returns from residential real estate, especially the single-family home. More Americans are choosing to rent single-family homes for the convenience and low cost of entry. And a new breed of investors is opting to skip the starter home and buy investment properties instead, with a catch: they want to buy outside their own backyard, in fast-growing, mid-sized cities where the price is right and the returns are high.

But investing in real estate isn’t easy - and doing it remotely is even more challenging. From finding the right assets in the right neighborhoods for the right price, to renovating, leasing and managing the property, to collecting rent and handling repairs, to ensuring you’re staying compliant with local laws and regulations, managing a remote investment portfolio can become a full-time job.

That’s where Mynd comes in. We’re a tech-enabled property management and real estate investment company serving more than 18,000 homes across 26 markets. We help individual and institutional investors buy, renovate, market, manage and sell single-family homes. And we help our residents find safe, spacious, and low-maintenance homes from which to launch their lives.

We bring together talent and expertise from real estate and tech to build a proprietary platform that is unmatched in our industry. Powerful workflows, AI tools and intuitive consumer apps help our teams deliver great service, make life easy for residents, and give investors powerful portfolio insights at their fingertips.

We’re making it possible for a new generation of Americans to dream their way - decoupling the homes they live in from the homes they invest in.

We’re grateful to have been named one of Fortune's “Best Places to Work” 2023, a Built-In SF Best Places to Work winner, the #1 fastest-growing company in the East Bay by the San Francisco Business Times, one of the 26 hottest proptech startups of 2023 by Business Insider, and one of America’s Best Startup Employers of 2023 per Forbes. We’ve attracted A players from Starwood Waypoint Homes, Opendoor, McKinsey, BCG, Amazon, Facebook, Upwork, WeWork, One Medical, and Zillow. We’re backed by top VCs, including Lightspeed, Canaan, and Jackson Square, and major institutional investors including Invesco Real Estate.

Join us!

About the role:

The Onsite Manager (OSM) lives onsite at the property listed below and essentially acts as the eyes and ears of the building, reporting to the Property Manager, so quality communication is paramount to success in this position. This person will have regular responsibilities of maintaining the property’s common areas and walkways (light landscaping like pulling weeds, sweeping, picking up trash, or washing concrete as needed), as well as minor property repairs (such as changing out locks, changing light bulbs, installing lockboxes).
Given that the OSM lives onsite, they will act as the first responder to emergency issues at the building. They will also regularly interact and communicate with residents regarding items such as scheduling repairs, assisting with access to the units for repairs, emergencies, inspections, or any other visit needed. In these interactions, the OSM is expected to provide outstanding customer service and log any issues reported by residents to be communicated back to the Property Manager.

The Onsite Manager’s independent work at this property is vital to accomplishing the goals of the building’s owner, Property Manager, and residents.

Location: 1130 Babcock Rd, Balcones Heights, TX 78201

Responsibilities:

Weekly upkeep of the exterior walkways and common areas, including removing all litter and debris from the building grounds, city sidewalks, gutters and general marketing perimeter surrounding the building.
Cleaning laundry rooms, mailbox areas, and pool areas, as applicable.
Assist with leasing units by placing keys in lockboxes for self-showings, hosting open houses as requested, and performing in-person showings as needed.
Assist with inspections of units, including but not limited to: Rent Ready, Move-In, Initial Move-Out, Move-Out, City and County Required, and Preventative Maintenance.
Respond to emergency on-call issues including taking phone calls, contacting vendors, taking photos, writing preliminary incident reports, and reporting incidents to and following up with the Property Manager.
Assist with touch up cleaning of vacant units between residents.
Check and replace or request replacement of exterior lighting.
Clean trash and recycling areas weekly. Break down oversized boxes, small furniture, and compact trash bin contents, as needed.
Monitor trash and recycling to ensure scheduled pick-ups occur. Champion city recycling requirements where applicable.
Perform minor work orders, such as changing light bulbs, sweeping/washing walkways, changing locks, and cleaning of units as needed.
Ensures that storage areas always remain locked when not in use and that all occupied storage units are income-bearing.
Light landscape work including, but not limited to, pulling weeds, watering planters and raking leaves. Must be able to use a blower, shovel, and other equipment, as needed.
Deliver resident communication and legal documents as required and within local, state, and federal regulations.
Monitor parking spaces, issue citations, and request tow of cars that are improperly parked, abandoned, or in spaces assigned to another resident. Additionally, audit that all income-bearing parking spaces are only used by persons with parking agreements for that space.
Appear before rent boards and at city compliance-related meetings as necessary.
Perform other duties as required.

Qualifications:

Must own smartphone and possess adequate skills to manage tasks and reports through mobile applications
Must be able to pass a criminal background check and drug screen
Must be able to work at varying times, including evening and weekends hours and be available for on-call status.
Strong written and verbal communication skills with all stakeholders
Strong customer service skills
Past experience with light handyman work, such as changing locks, troubleshooting issues, sweeping, mopping, general cleaning, changing light bulbs, using power tools, general tools, and touch up painting as needed.

Working Conditions

Both indoor and outdoor work in all types of weather
May be required to stand for several hours at a time, to climb up stairs several times a day, and to lift a minimum of 30 pounds

Being authorized to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time.

Any offer of employment is conditioned upon the successful completion of a background investigation.

Travel required:

[5%] Possible court appearances for eviction proceedings

Compensation:

$20.00 hourly. A $500 rental discount offered as part of the compensation package.

At Mynd, we expect our team members to live and work by our values:

Be Myndful
Earn trust
Team first
Be an A player
Think like an investor

As part of our dedication to diversity, Mynd is an Equal Opportunity Employer. Individuals seeking employment at Mynd are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

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