Maintenance Assciate

About Mynd:

Mynd is a tech-enabled real estate company serving the $85B property management and real estate investment market. In the past few years, consumers have gained access to free stock trades, greater transparency in the mortgage market, and apps that make managing their money more convenient. Yet real estate investment, the most powerful tool for building generational wealth, has largely been the purview of wealthier individuals and professional money managers.

Mynd is determined to overhaul that paradigm.

At Mynd, we’re on a mission to democratize access to happy homes and sustainable investments by making the purchase of single-family residential real estate as effortless as other types of investments. Investing in real estate can be intimidating, especially for first-time buyers. Moreover, many potential investors don’t want to buy real estate in their geographic area, or have been priced out of competitive big city housing markets.

With operations in 25 markets across the U.S. and real-time insights via our platform, we remove the time, communication, and geographic barriers traditionally associated with buying real estate. Investors can now find, purchase, lease, manage, and sell single-family rental properties 100 percent remotely.

Mynd is Best Places to Work certified, a Built In SF Best Places to Work 2022 winner, and was named the #1 fastest-growing East Bay company by the San Francisco Business Times in 2021. We’ve attracted talent from Starwood Waypoint Homes, The New York Times, McKinsey, BCG, Compass, Better, One Medical, Zillow, Upwork, WeWork, and Facebook. We’re backed by top VCs, including Lightspeed, Canaan, Jackson Square, and QED, and recently announced a $5 billion deal with Invesco Real Estate that will make us the largest buyer of single-family rental homes in the country.

About the role:

As an Maintenance Associate at Mynd you will act as liaison between our company and its Residents -- serving as the first point of contact for all things related to Repairs & Maintenance Operations and helping coordinate all aspects of routine repairs with vendors. You will be responsible for omni-channel communication with our residents and vendors.

We will empower you to be a customer service rock star by training you on our proprietary software and teaching you the ins and outs of the property management business. Most importantly, you will bring a strong sense of empathy and an infectious enthusiasm to bear as we strive to maximize our owner’s investments and provide our residents with homes they love!

Responsibilities:

• Manage assigned maintenance service requests from end-to-end to ensure issues are resolved promptly, including determining the urgency for the requests, ensuring all needed information is received (photos, contact info, clear description of request), communicating with residents and internal teams, and assigning technicians to address requests.
• Provide exceptional customer service at all times by attending to repairs and maintenance service requests, vendor service calls and messages within SLA guidelines and in compliance with company policy and practices.
• Manage all electronic record keeping as it relates to repairs and maintenance including resident communication, vendor communications, resident damages, and any other needed information.
• Ensure non-covered items are completed by resident or billed back to resident.
• Coordinate inter-departmentally in order to receive necessary approvals for service requests and provide updates and serve as a resource for Property Management teams.
• Additional tasks as assigned.

Qualifications:

• Bachelor’s degree or an equivalent combination of education and experience preferred.
• Previous property management, vendor management and/or utility management experience preferred.
• Technical proficiency including Google Applications, Microsoft Office Applications and mobile office electronic tools. 
• Meticulous attention to detail and organization skills
• Strong customer service, written and verbal communication, organizational and interpersonal skills required.
• Flexible schedule with ability to work evenings and weekends, as needed.
• Ability to work well using mobile electronic tools and a strong understanding of technology.
• Ability to meet timelines and adjust expectations preemptively.
• Positive, can-do attitude with a commitment to excellence and achieving goals.
• Ability to deal effectively with a diversity of individuals.
• Can effectively work independently and as a member of various teams and committees.

Being authorized to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time.

Any offer of employment is conditioned upon the successful completion of a background investigation.

Covid-19:

Mynd is closely following the 2019 Novel Coronavirus Disease (COVID-19) and implementing processes that promote the safety of our employees, candidates, owners, residents and communities.  The health and safety of our employees and contractors around the world continues to be our top priority as we face the challenges associated with COVID-19.  Leaders across Mynd meet regularly to consider the evolving situation and are doing all we can to keep our teams healthy.

At Mynd, we offer a robust, competitive & unique benefits package:

• Unlimited time off
• Paid Parental Leave
• Cash to purchase your own investment property through our “Project Investor Myndset” program
• 401k Match
• Wellness, home office, and cell phone subsidies
• Volunteer time off
• Robust health, dental, vision insurance, and more
• Sabbatical program

At Mynd, we encourage all of our team members to: 

• Be Myndful
• Always Be Entrepreneurial 
• Earn Trust
• Play Team First
• Be an ‘A’ Player
• Think Like An Investor 

As part of our dedication to diversity, Mynd is an Equal Opportunity Employer. Individuals seeking employment at Mynd are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

#LI-REMOTE

#LI-MK