Information & Referral Benefits Specialist

Information & Referral Benefits Specialist

Do you enjoy providing information, resources and advocacy to others? If so, Mystic Valley Elder Services would like to meet you! As the Information & Referral Benefits Specialist you are the first person a caller or visitor will reach out to for assistance.

This is a full-time, non-exempt (35 hour/week) position. We offer a hybrid remote schedule (2 day/week in the office) and the option of a flexible 4-day work week. Our office is located in Malden, MA with ample free parking!

Compensation: Starting annual salary is $53,750 with an additional 6% bilingual designation. Enjoy benefits that start as of day 1 of employment and our generous paid time off package.

In this role you will provide screening and referral for all MVES programs and also provide support to older adults completing Mass Health and SNAP applications.

With a refreshing culture that is supportive, collaborative, and encouraging of diverse perspectives and backgrounds and a satisfying balance between your work and personal life, why not join the Mystic Valley Elder Services' Team!

Working at MVES means:

• A focus on innovation with a team recognized for developing and implementing innovative programs and novel solutions
• Encouragement of your development through opportunities to get involved, use your voice, and gain new knowledge and skills
• Competitive salaries
• Tufts Medical insurance, Delta Dental and VSP Vision insurance effective 1st day of employment
• 403b Retirement Plan with agency contribution after 2 years of employment
• 3 weeks accrued Vacation time
• 3 weeks accrued Sick time
• 13 Paid Holidays
• 30 personal hours

What you'll be Responsible for:

Essential functions of the position are below. Additional duties may be assigned as required.

• Provide information on community resources and assistance programs, via telephone, mail, online web service, e-mail and in person to older adults, persons with a disabilities and their families, caregivers, MVES staff, and the community-at-large.
• Conduct preliminary eligibility screening and needs assessment and make referrals to the appropriate programs.
• Provide advice and guidance to callers and/or visitors regarding older adult and disability related questions and issues.
• Initiate follow-up with individuals and referral agencies when necessary to ensure that the appropriate information and assistance is provided.
• Verify current resource information and update computerized resource databases (both internal and statewide website).
• Research information to improve access to new resources available for consumers over 60 and to persons under 60 with a disability.
• Participate in community education and outreach events in a variety of community- based settings, including local organizations, senior centers, and libraries.
• Assist callers or visitors who are 65 complete benefits applications, including Mass Health and SNAP applications.
• Maintain accurate client information in client services database (SAMS) in accordance with Executive Office of Elder Affairs (EOEA) and Mystic Valley Elder Services standards

Qualifications:

• A Bachelor's degree in social work or a related field.
• Minimum of one year of experience working with older adults.
• Exceptional client assessment and customer service skills.
• Knowledge of community resources.
• Strong interpersonal and organizational skills.
• Excellent written and verbal communication skills.
• Computer skills: Proficient with MS Office and entering narrative and other data into a database. Ability to use the Internet to conduct information searches.
• Social Work license preferred.
• Bilingual preferred
• Private transportation

Mystic Valley Elder Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.