eCommerce Fulfillment Specialist

Overview:
We are seeking an experienced E-commerce Specialist to join our team. As an E-commerce Specialist, you will be responsible for managing and optimizing our online sales platforms and ensuring a seamless customer experience. This is a full-time position located at our distribution center.

JOB DESCRIPTION

· Systems & sales channels - Input and maintain product data in various systems and online retail sales platforms (Amazon, Shopify, Home Depot, etc.).

· Order processing - Oversee the processing of orders, ensuring accuracy in order picking and packing. Monitor the order flow through the fulfillment center to ensure timely dispatch.

· Shipping logistics - Manage relationships with shipping carriers and logistics partners. Negotiate shipping rates and track shipments to ensure timely delivery. Handle any issues related to lost or damaged goods.

· Customer support - Serve as the point of contact for customer inquiries related to shipping and order status. Resolve any issues related to order fulfillment to ensure customer satisfaction.

· Return processing - Manage the returns process, including inspection of returned items, updating inventory, and processing exchanges or refunds.

· Inventory management - Maintain accurate inventory levels to prevent stockouts and overstock situations. Conduct regular inventory audits and coordinate with purchasing teams to reorder stock as necessary.

· Collaboration - Work in a collaborative environment with other teams to fulfill day-to-day merchandising needs.

Qualifications:
- High school diploma or equivalent required; Bachelor's degree in business or related field preferred
- Previous experience in e-commerce or online retail is highly desirable
- Proficient in using e-commerce platforms such as Shopify, Amazon Seller Central, eBay, etc.
- Strong organizational skills and ability to multitask and manage time efficiently
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Desire to grown and get involved in other areas of the company

We offer competitive pay based on experience. This is a full-time position with benefits including health insurance, paid time off, and opportunities for career advancement.

To apply, please submit your resume and cover letter detailing your relevant experience. Only qualified candidates will be contacted for an interview.

Job Types: Full-time, Contract

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Health insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Commute:

• Dalton, GA 30720 (Required)

Work Location: In person