Systems Analyst

Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

The primary purpose of this role is to provide technical support for assigned applications.

The primary purpose of this role is to provide technical support for assigned applications.

Responsibilities:

• Knowledge of all Radiology and PACS Enterprise systems from a User perspective:Siemens Syngo Workflow (RIS vb33)

Nuance Powerscribe 360
Carestream PACS
AS-OB
PeerVue
Medicalis Workflow Orchestrator
IBM/Merge OrthoPacs
Magview Mammography Reporting System

• Maintenance TasksComplete RIS/PACS exam maintenance as per Standard Operating Procedure.

Coordinate activation with departmental users and other IT teams
New User access requests to the systems we support
New Printer setup requests
Perform daily system monitoring using pre-defined scripts and checklist. Modify documentation if needed.
Investigate and resolve interface rejections, create weekly spreadsheet for manual billing data entry

• Testing responsibilities:Create, maintain and update test plans, test cases, test environment, through life cycle

Responsible for successful execution of assigned Test Scripts, including proper testing documentation, testing summary spreadsheet, review of HL7 interface logs where needed.
Oversee tracking and proper communication of all Testing issues and documentation of resolutions\changes.
Participate or lead presentations to various NSLIJ Stakeholders
Produce Training documentation for the Ancillary team as well as departmental system users
Able to interact with all IT teams and departmental system users

These are consistent accountabilities for all staff.

• Assist in supporting activations and rollouts.
• Consistent efforts to deliver quality solutions as per agreed scope.
• Customer focus and close alignment with the customers’ business objectives.
• Ensure efforts to continually improve domain knowledge.
• Ensure the quality of the deliverables as per the defined defects standards
• Document issues with resolutions and share with team members to improve team productivity.
• Provide data to generate team performance metrics.
• Knowledge transfer with other team members to improve overall team education level
• Take complete ownership for the assigned task and timely inform the progress of the project / task to all stakeholders.
• Adherence to the defined standards.
• Take initiative and drives to bring to logical conclusion; proactive approach.
• Provide accurate and timely information and escalates when there are issues.
• Actively participate in meetings and make valuable contribution.
• Provide production support for application issues.
• Identify, coordinate and communicate issues, requirements and status related to application functionality with other team members and software vendors.
• Ensure the quality of the deliverables as per the defined defects standards and excelling within that.

Qualifications:

Academic and Professional Qualifications:

• BA or BS degree preferred or other relevant combination of training and experience.

Experience:

• Up to 2 years entry level to moderate experience in providing technical support and maintenance in assigned product preferred
• Experience in application testing methodologies and Clinical IT systems.
• Prior Healthcare experience and IT background/training.
• Knowledge of Radiology workflow desired.
• Excellent verbal and written communication skills.
• Attention to detail and a passion for quality.
• Possess advanced Microsoft Office applications (Word, Excel,Access) experience.
• Ability to support a 24/7 healthcare system, travel locally for business needs and participate in the on-call rotation.
• Knowledge of HL7 interface message structure.
• Able to troubleshoot interface issues.
• May require local travel for business needs.
• May require after hours on call support

Travel Requirements:

• May require local travel
• May require other travel for business needs

Working Arrangements:

• May require after hours on call support
• Work is performed in a standard office environment with minimal exposure to health or safety hazards

Job Type: Full-time

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation package:

• Yearly pay

Experience level:

• 2 years

Schedule:

• Monday to Friday
• On call

Work Location: One location

Salary : $57,400 - $72,600