Host / Hostess

$11.25 - $13.00 Per Hour

I. Position Summary

Ensuring a sincere, upbeat first and last impression to all guests who enter and exit the restaurant

IIa. Job Functions

• Monitoring and distributing open dining sections of the restaurant among servers, per manager instructions
• Understanding and utilization of table and seat numbers and ability to perform pivot system
• Communicating with staff as tables are sat or servers are cut
• Ensuring a timely and friendly greeting to all guests, opening the door when possible
• Making each guest feel welcomed and valued, delivering a WOW experience
• Engaging in conversation while walking to the table at a reasonable pace, leading no more than 5 feet
• Providing guests with their server’s name and asking them how they heard about Nacho Daddy
• Managing waiting list and accurate seating in a high volume setting while ensuring guests needs are satisfied while waiting
• Understanding and utilizing Open Table System
• Understanding of all Nacho Daddy branded items
• Preparation for large parties
• Ensuring tables are ready for guests by clearing, cleaning, and resetting as needed
• Thanking the guests and inviting them back as they leave
• Full knowledge of menu items
• Taking and cashing out To-Go and Delivery orders
• Understanding and utilizing all delivery services offered
• Assisting in To-Go and Delivery order placement and delivery when needed
• Understanding and utilization of POS functions
• Ability to maintain an accurate bank
• Answering the telephone quickly and in an upbeat manner and assisting guests/taking inquires as needed
• Maintaining supplies such as crayons, mints, business cards, etc.
• Inspecting and ensuring bathrooms are clean and stocked
• Deep cleaning tasks
• Maintaining clean menus, waiting area, windows, doors, and floor throughout shift along with clean and organized host stand
• Updating daily special board
• Fully understanding how to prioritize yourself, maintain dining room, safety and sanitation, and company policies, and the basic steps of service.
• Assisting server assistants as needed

III. Job Requirements

• Must be at least 18 years of age
• Company required certification cards
• Minimum of 6 months of customer service, retail sales, hospitality, or food service experience preferred
• Experience in a night life setting is preferred
• Must have a well groomed disposition to make a favorable impression
• Demonstrated ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
• Ability to bend, twist, and stand to perform normal job functions
• Ability to speak, read, comprehend, and converse comfortably with guests in English
• Must be able to stand and walk long distances for at least 8 hours with minimal break time in fast-paced, crowded and noisy work environments
• At times, must be able to lift at least 30 pounds off the ground
• Must be able to maneuver through the restaurant and tables
• Accurate math/cash handling skills
• Compliance to any reasonable request by management

IV. Core Competencies-ability to recite and exemplify

• Tribe Member, Inspiring, Empathetic, Resourceful, Delivering WOW

**Disclosure: Job descriptions are not all inclusive and tribe members may be required to perform other duties as assigned. This is not an employment agreement and does not change the at will statues of the tribe members. Job descriptions may be changed at any time.