IT Systems Specialist

POSITION: IT Systems Specialist                  SUPERVISOR:  Supervisor

STATUS: Non-Exempt

SUMMARY:

The position duties include a wide range of activities related to the administration and support of the various computer systems, as well a preparing data analysis, documenting processes and procedures as well as developing reports and presentations.

SUPERVISION RECEIVED AND EXERCISED:

Operates under the direct general supervision of the IT Systems Coordinator. The Systems Specialist exercises no supervision over other employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The below statements are intended to describe the general nature and scope of work being performed by this position.  This is not a complete listing of all responsibilities, duties and/or skills required.  Other duties may be assigned.

• Support multiple systems and monitor employee use, critically examining and identifying training opportunities for employees
• Assist the IT Systems Coordinator and act as back-up in their absence
• Assist with implementing a variety of technological solutions and upgrades 
• Support call center hardware and software
• Process all new hire, termination, and access request paperwork in a timely and well tracked manner
• Assist staff in the use and functionality of our systems of record 
• Organize and maintain the SharePoint wiki site.
• Modify SharePoint tracking sites as needed
• Review, process, and collect data for PIC/EIV access in a timely and accurate manner.
• Document and update system workflows as required
• Critically evaluate information gathered from multiple sources
• Explain reports and recommendations to multiple audiences
• Perform as “first response” alongside disaster recovery team in emergency situations to limit liabilities and ensure business continuity
• Provide excellent customer service to participants, landlords, co-workers, clients and vendors
• Conduct all job functions in alignment with the PHA Administrative Plan, HUD regulations and other state and local requirements
• Obtain certification in Housing Choice Voucher Specialist within 120 days of employment
• Ensure regular attendance and punctuality
• Perform other duties as assigned

BEHAVIORAL COMPETENCIES: 

To perform the job successfully, an individual should demonstrate the following competencies: 

• Leadership: Provide lead direction on special projects or processes by clearly and effectively setting course of action; and manage efficiency of processes, materials or programs by providing regular feedback and reinforcement to appropriate staff as required. 
• Performance Excellence: Set high standards of performance; pursue aggressive goals and work hard/smart to achieve them; strive for results and success; convey a sense of urgency and bring issues to closure; and persist despite obstacles and opposition. 
• Customer Service: Meet/exceed the expectations and requirements of internal and external customers; identify, understand, monitor and measure the needs of both internal and external customers; talk and act with customers in mind; and recognize working colleagues as customers. 
• Effective Communication: Ensure important information is passed to those who need to know; convey necessary information clearly and effectively orally or in writing; demonstrate attention to, and convey understanding of, the comments and questions of others; and listen effectively. 
• Analytical: Synthesize complex or diverse information; collect and research data; and use intuition and experience to complement data.
• Quality: Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality. 
• Responsiveness and Accountability: Demonstrate a high level of conscientiousness; hold oneself personally responsible for one's own work; and do the required fair share of work. 
• Integrity: Must abide by strict ethical standards, integrity, objectivity and confidentiality when dealing with client, employee or financial information, and budget analysis and must avoid any personal conflicts of interest.

QUALIFICATIONS:

• A four-year degree from a regionally accredited institution in Information Technology, Public Administration, Social Science or equivalent experience.
• At least one year of work experience that may include internship experiences.
• Proficiency with all Microsoft Office applications, excellent Microsoft Excel skills
• Understanding of and experience with SharePoint (2010 or 2016), SharePoint Designer, and InfoPath is preferred; not required. 
• Hands-on experience with Elite preferred.  Experience should include day to day user support and report development. 
• Excellent writing skills and an ability to write and maintain technical documentation, as well as troubleshoot and explain technical issues and concepts to the layman. 
• Experience with Public Housing/Housing Choice Voucher program and or financial systems preferred.
• Self-motivated and focused, with a positive outlook and excellent organizational skills.
• Experience working in a project team-oriented environment.