What are the responsibilities and job description for the RMA Technician position at Nanobébé?
Job Summary: The RMA Technician will be responsible for the repair and assembly of the returned merchandise.
Key responsibilities:
Key responsibilities:
- Diagnose, troubleshoot, repair and document issues
- Create documentation of assembly and test procedures.
- Perform functional tests on system products.
- Troubleshoot the RMA units or production failed units to the component level.
- Repair failed products to pass all required tests.
- Assist quality engineer with failure analysis.
- Moves inventory to appropriate locations using an ERP system.
- Communicate with customers to understand the failures.
- Record the troubleshooting and repair information in the ERP system and generate repair reports.
- AA/AS Degree in Electronics or equivalent technical training.
- Work-related experience with a minimum of 5 years experience in troubleshooting and repair of electronic assemblies to the component level.
- Basic knowledge of MS Office suite.
- Understand schematic, drawing, and computer hardware
- Knowledge of using an oscilloscope, DVM, soldering station, microscope, and small power tools or hand tools.
- Ability to read and interpret documents. Ability to write routine reports and correspondence.
- Hands-on experience with diagnosing, repairing and refurbishment electrical and mechanical systems
- Ability to communicate effectively on a one-to-one basis and with a team.
- Proficient in MS Word, Excel
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