Technical Service Engineer

Description

Our Technical Service Engineers are closely involved in the support of the world's most technologically advanced inspection and factory control solutions. We are making manufacturing fast, accurate and cost-efficient by combining optical and atomic force microscopy with machine learning and artificial intelligence. The solutions we build push the envelope of what can be done, so we need engineers who are highly intelligent, hardworking and creative. The ideal candidate will be a self-starter, who work well with in fast-paced, ever-evolving environment.

The Technical Service Engineer will be responsible for the successful installation and support of Nanotronics’ products systems at customer sites. Position duties will include performing system installation, training and technical support of customers’ engineering, development and quality assurance personnel, troubleshooting and coordination of additional Nanotronics’ support resources as required. The Technical Service Engineer must deliver against project milestones, timelines, project plans and other performance targets by timely, efficient, accurate and professional work habits. The Technical Service Engineer must proactively coordinate activities and communications between sites, internal departments and customers. 

All applicants must be U.S. persons as defined in the U.S. export control laws and regulations to include: U.S. citizen, national, lawful permanent resident or individual admitted to the U.S. as a refugee or granted asylum.

Requirements

Education and Experience

• Bachelor’s degree in a technical discipline
• 1-3 years working as a field service engineer required
• Understanding of modern software applications, automation and microscopy is desired.
• Understanding of mechanical and electrical drawings and schematics.
• Background in electrical engineering or technology would be preferred.

Required Skills

• Proactive and able to work on own initiative 
• Strong critical thinking skillset; ability to identify issues and formulate solutions 
• Strong work ethic 
• Effectively communicate with customers and Company personnel 
• Persistent and dependable 
• Flexible, detail-oriented, and have good time management skills 
• Mechanically inclined
• Fluent with the use of any type of software 

Key Responsibilities 

• Install Nanotronics’ products systems at customer sites 
• Train and support customers’ personnel on Nanotronics’ products operating procedures 
• Trouble-shoot customers’ issues as required to ensure effective operation of Nanotronics’ products system(s)
• Produce and maintain proper technical documentation 
• Develop, implement and maintain appropriate work processes 
• Communicate effectively between customers and internal team members 
• Relentlessly implement an accurate, timely and thorough “service ticket” system 

Key Activities 

• Manage personal and team’s schedule to achieve targets 
• Refine professional, effective processes in concert with Company’s existing processes 
• Achieve performance targets as defined by Senior Management 
• Participate effectively in the communication channel among site staff, sales and marketing departments, other internal departments and customers 
• Serve as liaison for customer technical troubleshooting and questions 
• Ensure reaction to customer inquiries are timely, accurate and properly documented 
• Follow and adhere to Company procedures and standards of performance 
• Maintain a high standard of ethical and professional conduct at all times, while representing the Company in all dealings with potential and existing customers 
• Travel, domestically and internationally, on a frequent basis

Key Result Areas 

• Performance versus targets 
• Technical documentation 
• Customer satisfaction survey results, including post-installation and service agreements 
• Efficient use of time 
• Quality of testing and reporting work product 

More About The Team

Nanotronics is making manufacturing fast, accurate and cost-efficient by combining optical and atomic force microscopy with machine learning and artificial intelligence. Our products' usage is industry-agnostic, with aerospace, electronics, and healthcare applications. Any industry that can benefit from increased yield, reduced waste, lower costs, and faster design iteration is an industry that can benefit from using Nanotronics' technology. The solutions we build push the envelope of what can be done, so we need engineers who are highly intelligent, hardworking, and creative. The ideal candidate will be a self-starter, who work well with in fast-paced, ever-evolving environment.

What We Offer:

• Catered lunches every Tuesday, Wednesday and Thursday
• Company stock options
• Comprehensive health benefits package, including free dental, vision, short- and long-term disability and life insurance for you
• 401(k) match
• Bright Horizons child/elder care benefits
• Employer HSA contribution
• Possible eligibility for city and state tax exemption under the START-UP NY program
• Casual work environment
• Direct exposure to C-level management
• Interesting and challenging projects that truly make an impact at the company
• Entrepreneurial spirit to grow, learn and thrive

Application Process

Please apply here. After submitting your application, our review process will begin with a review of your resume. If you meet or exceed the education, experience and required skills above, or demonstrate an equivalent to these things, you will be invited to participate in a phone interview, potentially followed by interviews with the hiring team, after which a decision about hiring will be made. Please know that it will take 2-3 weeks for the process. 

What is Nanotronics?

Nanotronics is an advanced machines and intelligence company that helps customers across the public, private, and nonprofit sectors solve for the unique inspection and process control challenges of precision manufacturing. A leading developer of optical inspection tools for the semiconductor industry, Nanotronics uses hardware and software to provide industrial-scale, high-throughput, super imaging systems. Deployed across fifteen countries and industry agnostic, Nanotronics works with leading-edge companies, from aerospace, to electronics, to healthcare, to drive up yield, reduce footprint and waste, lower costs, and speed up design iteration, while eliminating laborious manual inspections.

We are an intellectually curious group of motivated and passionate innovators, bringing together the brightest minds in physics, optics, robotics, artificial intelligence, and software engineering as we work to lay the foundation for the 4th Industrial Revolution.

Armed with visionary leadership and strong financial backing, we foster an environment of both entrepreneurship and accountability.

COVID-19 Vaccination Policy

The essential functions of all positions at Nanotronics include a physical presence in the workplace, including but not limited to, in-person interactions with other employees, customers, and the community. Therefore, in accordance with Nanotronics’ duty to safeguard the health of our current employees and new hires, their families, our customers and visitors, our business and the community at large from COVID-19, all employees are required to present proof of vaccination and new hires must present proof of vaccination prior to their first day as a condition of employment. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention (CDC), the Equal Employment Opportunity Commission (EEOC), and is designed to comply with all applicable federal, state, and local laws.

Why We Work In The Office

Our culture is built on innovation, quality and collaboration. We believe that working together and among other departments in person supports a sense of community, connection and belonging. So much of our communication as individuals is nonverbal—easier to discern and appreciate when we’re physically together. This synchrony not only gives us the power to innovate, but it helps us foster empathy, learning, and engagement. We want you to be a part of impromptu ideas dreamed and decisions made as people cross paths; to be in the right place at the right time to contribute your perspective; to look around and take pride in the diverse group of people with whom you work; to be seen by others when you’re recognized for a job well-done; and to look around, see things and help us build the best products and workplace we can. Our fast-paced environment pivots quickly, and we don’t want you to miss a thing.

You’ll Make a Great Nanotron If

• You are passionate about science, engineering, technology, and AI
• You are looking for a challenge
• You collaborate well with others
• You are intellectually curious, eager to learn, and excited to contribute

Visit our press page to learn more.

Nanotronics is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization. Nanotronics makes hiring decisions based solely on qualifications, merit, and business needs at the time.