Delivery Dispatcher

NAPA Auto Parts Delivery Drivers are the key to our success, delivering excellent customer service and developing long standing relationships with our customers.
The Delivery Dispatcher is an important member of the store team, and is primarily responsible for:

• Providing timely and correct parts deliveries to our customers
• Maintaining professional attitude, conduct and appearance
• Maintaining the delivery vehicles to include cleanliness and maintenance of the vehicle
• Back up in store positions when needed

We are looking for a reliable Dispatcher to act as a communication point for emergency and non-emergency calls. You will receive requests, transmit messages and track vehicles. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.

• Responsibilities
• Receive emergency and non-emergency calls and record significant information
• Address problems and requests by transmitting information or providing solutions
• Receive and dispatch orders for products or deliveries
• Prioritize calls according to urgency and importance
• Use radio, phone or computer and tablet to send crews, vehicles or other field units to appropriate locations
• Monitor the route and status of field units to coordinate and prioritize their schedule
• Provide field units with information about orders, traffic, obstacles and requirements
• Enter data in computer system and maintain logs and records of calls, activities and other information

• Skills
• Proven experience as dispatcher or relevant position
• Tech-savvy with knowledge of relevant methods
• Fast typing with experience in data entry
• Knowledge of procedures and guideline for emergency situations
• Proficient in English (oral and written)
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• Sound judgement and critical thinking
• High school diploma

Required skills include:

• Must be at least 18 years old
• Possess a valid driver’s license with a clean driving record
• Ability to work flexible schedule to include some weekends, evenings and holidays
• Must enjoy working with people in a fast paced and exciting environment
• Auto parts knowledge is a plus, and desired

We are proud of our NAPA team and ready to share the Know How! Apply to start your career with your local NAPA Auto Parts store today.

Location: 3525 Main Street, Stevens Point, Wisconsin 54481

Job Type: Full-time