What are the responsibilities and job description for the Housekeeper position at Naples Hotel Group?
As a family-owned business built on genuine relationships, the character and quality of our staff is integral to delivering the culture of service our clients expect. Members of our team serve each other, our partners, and their community with kindness and respect, while inspiring successful returns for everyone. The diverse and intimate size of Naples Hotel Group encourages each associate's voice to be heard, fostering a dynamic environment of communal creativity that's rife with opportunities for advancement.
The Housekeeper will ensure guest room cleanliness by following brand standards of cleanliness. You will be focused on optimizing each guest's experience by living out our company purpose of "hospitality from our family to yours".
Benefits for full-time associates
The Housekeeper will ensure guest room cleanliness by following brand standards of cleanliness. You will be focused on optimizing each guest's experience by living out our company purpose of "hospitality from our family to yours".
Benefits for full-time associates
- 2 weeks of vacation pay your first year
- 4 sick days/year
- 2 hours paid volunteer time/month
- Holiday pay
- Medical, dental, and vision insurance plan options
- Short term disability, long term disability, and life insurance plan options
- 401k retirement plan
- Discounts on hotel rooms worldwide
- Direct deposit payroll
- Clean and prepare assigned guest rooms for occupancy through the proper application of Naples Hotel Group guest room cleaning procedures.
- Maintain housekeeping cart ensuring it is fully stocked with the necessary products and supplies to clean assigned guest rooms.
- Report the status of guest rooms and reports any maintenance problems or product shortages.
- Greet each guest that you encounter during your shift with a friendly smile.
- Ensures uniform and personal appearance are clean and professional.
- Follow hotel procedures for reporting and turning in lost and found articles.
- Coordinate with other departments as necessary to resolve service requests or problems.
- Ensure guest and associate safety by following established security procedures including emergency procedures, key security and protecting guest and company confidential information.
- Follow all company and safety procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
- Experience working in housekeeping, preferably in hospitality
- This position is on their feet for the majority of their shift and requires a great deal of standing, walking, bending, stretching, pushing, lifting, pulling, twisting, using arms and hands, and attention to detail.
- Must be able to lift, push, or pull 50 pounds
- Ability to work a flexible schedule to include weekends and holidays.
- Employment is conditional on candidate's successful completion of pre-hire drug and background screening
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