Technical Support Specialist
Job Posting for Technical Support Specialist at Naropa University
Technical Support Specialist
We are searching for an experienced Technical Support Specialist at our 63rd St Operations facility.
Position Title: IT Support Technician
# of Positions to Fill: 1
Department/Program: IT 63300
Work Authorization: 100% On-Site
Campus Location: 63rd St Operations
Reports to: IT Support Supervisor
FLSA Classification: Non-Exempt/Hourly
FTE: 100% (40 hrs/week)
Compensation: $20 – $24 per hour, based on experience
Application Deadline: March 4, 2024
IT Support Technicians are the heart and soul of the Naropa University IT department. They provide first line assistance for all Students, Faculty, Staff and Administration. Working within the community while applying your expertise in troubleshooting and technical support customer service. Support technicians will join our diverse and knowledgeable Information Technology team, helping us to make the Naropa technology experience accessible, user friendly, and secure. Work is overseen by the IT Support Supervisor, and completed primarily on-premises at the Naropa University Campuses in Boulder, Colorado. Flexible scheduling and remote work approved after an initial evaluation period is completed.
Job Duties & Responsibilities
- Installs, configures and maintains staff, faculty, and student-use computers. As well as other computer-related equipment throughout Naropa campuses and administrative offices.
- Assists in onboarding procedures, creating and provisioning Microsoft Accounts; delivering user hardware and orienting new users on the use of university hardware, including computers, printers/copiers, and smart classroom equipment.
- Assists with the installation, upkeep, and user training for appropriate critical daily-use software. Email, Microsoft Office Suite, Adobe, and Zoom, among others.
- Provides timely and empathetic service in response to support requests including evaluation and resolution of laptop, desktop, printer, desk phone, mobile phone, and tablet errors; implements basic repair and makes recommendations on replacement when necessary.
- Maintains an organized helpdesk workflow, promptly creating, updating, and providing responses to helpdesk tickets. Collaborating with users on scheduling, assistance, and resolution. Analyzing issues and assessing the need for escalation.
- Works on assigned issues, tasks, and projects that cover the equipment and services that Naropa’s IT department supports and maintains.
- Makes procedural, service level, process, and maintenance recommendations that will ensure a high quality and sustainable level of service.
- Assists in offboarding, account deactivation, and hardware recovery.
- Provides periodic on-location coverage of the Naropa Campus Business Services Center, assisting the community with professional or academic printing, copying, and document editing.
- Other duties as periodically assigned.
What Naropa Requires…
- All job candidates must hold a commitment to co-create a diverse and inclusive community and actively participate in related JEDI (Justice, Equity, Diversity & Inclusion) professional development regarding the dynamics of privilege and oppression and the impact these have in the workplace.
- All job candidates must demonstrate their level of understanding of the dynamics of privilege and oppression, and the impact these have on equity, access, and opportunity.
- All job candidates must demonstrate an appropriate level of understanding of and appreciation for the values of Naropa University and the capacity to demonstrate an integration and embodiment of these values as evidenced in work, communication, collaboration styles, and other general workplace behaviors.
Educational requirement:
- High school diploma or equivalent.
Minimum length of prior applicable professional experience required:
- Two (2) years of experience with computer hardware and software installations and troubleshooting.
- Two (2) years of experience in a technical support/specialist role.
May prior relevant experience substitute for degree? (If yes, please explain.) Yes No NA
(PLEASE NOTE: each applicant’s experience and demonstrated skills are assessed on a case-by-case basis as to their relevancy to the position applied for as well as whether they may substitute for required degree.)
Other Experience, Knowledge, Skills, or Competencies Requirements
- High proficiency/strong working knowledge of Windows operating systems.
- High degree of interpersonal skills and the ability to work closely and effectively with a wide, diverse range of community members.
- Solid written and verbal skills.
- Comfortable working in a fast-paced team and often deadline-driven environment.
- Valid driver’s license and acceptable driving record are required.
Physical Fitness for Duty exam required? Yes No
What We’d Like You to Have…
- Bachelor’s degree in computer/data science or closely related field.
- Prior experience with multimedia technologies.
- Proficiency with Apple Macintosh OS X systems.
- Experience with Virtual Machine environment (VMware).
- Experience with MS 365 and Office suite of applications (Excel, Outlook, and Word in particular).
- Experience with network architecture including connectivity, troubleshooting, and wireless.
- Experience with mobile device operating systems (Google, Android, and Apple iOS) .
- Experience with computer hardware and electronics.
Physical Requirements & Environmental Conditions
Maximum amount of weight employee must be able to lift/carry with or without reasonable accommodation(s): Up to 40 lbs unassisted.
During regular daily activities, employee must be able to do the following with or without reasonable accommodation: sit, stand, walk, handle/finger, bend at the waist, reach above shoulder level, kneel, crouch.
During regular daily activities, employee may be exposed to: interruptions/distractions, dust, heights.
Naropa recognizes the following holidays throughout the year:
- Martin Luther King, Jr. Day
- Memorial Day
- Juneteenth
- Independence Day
- Labor Day
- Fall Break, 4th Thursday and Friday in November
- Winter Break, the last two weeks in December encompassing the Christmas holiday as well as New Year’s
Naropa’s health and welfare benefits include the following: medical, dental, vision, FSA, HSA, employer-paid short-term and long-term disability, employer-paid life insurance and accidental death and dismemberment, an employer-sponsored pre-tax retirement savings plan, which includes up to 2.5% employer matching, and a variety of voluntary, employee-paid supplemental insurance plans.
A comprehensive benefits package is available to full-time employees who work a minimum of 30 hours each week. Employees who work 20 – 29 hours each week are eligible for only the employer-paid short-term & long-term disability, employer-paid life insurance & accidental death and dismemberment, and the retirement plan, which includes up to 2.5% employer matching.
Employees who work fewer than 20 hours per week are eligible to participate in Naropa’s retirement plan only, which includes up to 2.5% employer matching.
All regular full-time and part-time faculty and staff, including student workers, accrue sick leave benefits. Full-time and part-time staff positions accrue vacation and personal time. All leave accrual rates vary based on the position, hours worked, and years of service.
The University recognizes the importance of including its employees in its organizational mission and values and welcomes employees into the classroom to “touch the magic.” Specifically, regular employees are provided generous tuition remission opportunities for themselves and their family members.
Naropa University participates in the Council of Independent Colleges Tuition Exchange Program (CIC-TEP). CIC-TEP is a network of CIC colleges and universities willing to accept, tuition-free, students from families of full-time employees of other CIC participating institutions (full-time as designated by the employer/institution). Additional information can be found here: https://www.cic.edu/member-services/tuition-exchange-program.Naropa University’s commitment to diversity aligns with its highest aspirations to apply contemplative inquiry and education to explore and embody the human qualities that facilitate collaboration to create a common humanity and a just society. Individuals who have experience with and a commitment to inclusive communities are encouraged to apply. EOE
Title IX is a federal civil rights law that prohibits gender discrimination, sexual harassment, sexual and relationship violence. This law applies to all students, faculty, and staff.
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Job openings at Naropa University
Boulder, CO
Full Time
Boulder, CO
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Boulder, CO
Full Time
Boulder, CO
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