Support Services Case Manager

Position Overview

Now Hiring!: Support Services Case Manager

Location: Nashville, TN

Benefits & Perks:

• Employer-paid medical, dental and vision insurance premiums for individuals with enhanced, buy-up plans available with employee contribution.
• 27 Paid Time Off Days during 1st year of employment with annual increases.
• 12 Paid Holidays Annually.
• Employer paid life and disability insurance.
• 403(b) retirement plan.
• The opportunity to work with mission-driven people like yourself!

Job Summary:Are you passionate about making a difference in the lives of individuals living with HIV? Nashville CARES is seeking a Support Services Case Manager who will provide compassionate care and support to clients facing the challenges of HIV. From welcoming clients with empathy to ensuring access to essential resources and services, you'll play a vital role in their journey. If you're a clear communicator, organized problem solver, and adept at balancing empathy with professionalism, join us in advocating for our clients and making a meaningful impact in our community. Apply now and be part of a team dedicated to empowering individuals to thrive.Job Duties:

• Provide compassionate and respectful care and support services to help clients address the complex challenges associated with living with HIV.
• Welcome clients to CARES and assess their needs upon arrival.
• Respond to client calls with kindness and empathy while ensuring clients are connected to appropriate resources.
• Ensure clients are able to access all needed support services provided by Nashville CARES, as well as resources in the community.
• Assist clients with connections to medical, social, community, financial, and other needed services.
• Assist clients in developing realistic action steps to achieve their goals.
• Provide support services and referrals to clients who may be socially isolated.
• Provide transportation to clients as needed to access medical, community, and agency services.
• Advocate for clients within the agency and in external settings, such as medical providers and other agencies they may be engaged with in the community.
• Complete all documentation in an appropriate manner and in a reasonable timeframe according to agency standards to ensure clients do not encounter barriers to service.
• Practice appropriate boundaries with clients and with work to ensure you are able to provide excellent services to clients while preserving self-care.
• Other duties as assigned.

Minimum Qualifications:

• Bachelor’s degree (preference for Bachelor’s in Social Work or other Human Services) OR Minimum of one year experience in community based social or health care services and a high school diploma or GED.
• Proficiency with a variety of technology, including Microsoft Office software (Word, Excel, Outlook), electronic health records (training provided), and general Windows PC and cell phone technology.
• Valid Driver’s License, vehicle, and automobile liability insurance to facilitate local travel required for client/agency-related work.

This list of functions, duties, responsibilities, and skills is not intended to be all-inclusive, and the employer reserves the right to assign additional duties and responsibilities as necessary.

Who We Are: https://www.nashvillecares.org/Founded in 1985, Nashville CARES is the premier HIV/AIDS service organization in Tennessee. Annually, we serve more than 20,000 people statewide, and provide comprehensive services to clients throughout 17 counties in Middle Tennessee. We provide targeted education, free and confidential HIV testing, and a broad range of comprehensive services to individuals who are at-risk for or living with HIV. Our mission is to end the HIV/AIDS epidemic in Middle Tennessee though through education, advocacy, and support for those at-risk for or living with HIV.Nashville CARES is an equal opportunity employer committed to providing an inclusive and welcoming environment for all members of our staff, volunteers and clients. We respect equality and inclusivity for all people and will not discriminate on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran status, sexual orientation or gender identity. We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are.