Airport Client Field Services Technician (IT Dept.)

***** Must apply directly to our website at flynashville.com/careers*****

Accepting Applications Until: 6/1/2024

Number of Positions: 2

Shift: A, B, C Shift: Rotating work schedule (5 days on, 2 days off, 5 days on, and 3 days off)

• Second Shift Differential: $47/ Pay Period
• Third Shift Differential: $67/Pay Period

Hours: (A) 6 am- 2:30 pm, (B) 2:30 pm- 11:30 pm, and (C) 10:30 pm - 7 am

Starting Salary Range: $63,795- $86,797

Job Summary: The Airport Client Field Services Technician reports to the assigned manager on duty and supports the Nashville International Airport's Common Use Platform. Responds to any incident requests from the terminal and conducts proactive support and preventative maintenance of the equipment. Supports the common use equipment as an L1 and L2 technician and escalates when appropriate for the purposes of the support team. May be assigned to operate at other locations for project or repair related tasks, if necessary. Technicians will rotate on-call duties.

Essential Responsibilities:

• Install, upgrade, monitor, and troubleshoot issues with the Common Use System, including but not limited to client computers, peripherals associated and network connectivity.
• Provides both Tier 1 and 2 support for employees of the Metropolitan Nashville Airport Authority (MNAA), passenger-facing technologies, and airport-provided tenant systems.
• Installs and maintains software patches and upgrades where required, in conjunction with the assigned Amadeus System Administrator.
• Maintains an inventory of equipment and parts as well as documentation of vendor activities. Interfaces with outsourced IT and networking vendors as required.
• Receives incoming IT-related telephone calls and visitors, answer questions as appropriate and/or directs them to the appropriate party.
• Works on multiple projects and tasks both individually and in a project team environment.
• Keep abreast of advancing technology with regards to computer networking, and hardware and software while focusing on airport needs and maximizing system capabilities and potential.
• Monitors supplies and paper stock of Amadeus systems for airlines.
• Provides software troubleshooting and support of systems such as FIDS, GIDS, BIDS, and EASE as well as QSYS paging hardware
• Walkthrough/inspections to verify systems are functional and resolve any issues found.
• Repair of connectors of peripheral cables.
• Return of equipment/parts to manufacturers for repair.
• Update or modifications as per manufacturers recommendations.
• Assist the BNA internal support IT team as directed.
• Provide after-hours IT Helpdesk support.
• Clean and inspect common use PC's and peripherals.
• Follows all safety regulations.
• Maintains regular and on-time attendance.
• Supports MNAA’s commitment to its culture and values, including Respect, Integrity, Service and Excellence (RISE).
• Performs other duties as assigned.

Knowledge, Skills, Abilities and Other Characteristics:

• Possesses an excellent knowledge of and diagnostic abilities with common hardware, software, and networking technologies associated with a Microsoft Windows environment including but not limited to:
• Microsoft Active Directory in a Windows Server 2019 (or higher) environment
• DHCP, DNS, TCP/IP, and other related services and protocols
• File Sharing and Permissions
• Printing and electronic document services
• Basic multimedia applications and technologies
• Familiar with LAN/WAN topologies, server documentation and maintenance of backups, security procedures.
• Hardware Configuration: Familiar with desktop/laptop configuration and repair, server maintenance and troubleshooting, upgrading hardware components, (servers and desktop units), network printer configuration. Installation and configuration of other peripherals as needed.
• Ability to independently analyze and solve routine computer related problems. Ability to read a variety of informational documentation, directions, instructions, methods and procedures, such as technical manuals, software manuals, wiring diagrams, blueprints, product documentation and related materials.
• Working knowledge of VMware technology.
• Servers and Networks: Knowledge of local area network systems configuration, implementation, and administration.
• Active Listening: Skill in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Communication: Skill in communicating effectively at all levels of the organization and with stakeholders, both orally and in writing.
• Creative Problem Solving: Skill in conceptualizing and developing imaginative, workable solutions to problems.
• Microsoft Windows: Skill in using the Microsoft Windows operating system.
• Problem Solving: Skill in identifying problems and reviewing related information to develop and evaluate options and implement solutions.
• Computer Use: Skill in using a personal computer, the internet, and other software to perform job-related functions.
• Equipment Maintenance: Skill in identifying the need for and performing routine maintenance on equipment.
• Installation: Skill in installing equipment, machines, wiring, or programs to meet specifications.
• Deductive Reasoning: Ability to apply general rules to specific problems to come up with logical answers.
• Agreeableness: Demonstrates a pleasant, tactful, and helpful demeanor when working with others.
• Attention to Detail: Is careful about detail and thorough in completing work tasks.
• Ethical Behavior: Consistently displays ethical behavior.
• Professionalism: Demonstrates professional behavior and appearance in all situations.
• Service Orientation: Actively looks for ways to help people.
• Learning: Displays a willingness to quickly acquire knowledge relevant to the job.
• Ability to obtain and maintain a Security Identification Display Area (SIDA) Badge and all necessary security clearances to work in areas of the airport where IT systems are located.

Qualifications:

Required:

• High school diploma
• 2-4 years of progressively responsible experience as a computer/network specialist or end-user support technician.
• Valid Class D drivers license

Preferred:

• Associates degree in data processing/information systems
• CompTIA A , Network
• IT certifications that distinguish skillset on security, Cisco, and VMware

***** Must apply directly to our website at flynashville.com/careers*****

Job Type: Full-time

Pay: $63,795.00 - $86,797.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• computer/network specialist or end-user support technician: 2 years (Required)

License/Certification:

• CLASS D Driver's License (Required)

Ability to Relocate:

• Nashville, TN 37214: Relocate before starting work (Required)

Work Location: In person