Application Support Analyst
Job Posting for Application Support Analyst at Nassau Financial Federal Credit Union
Salary: $60,000 - $63,000.
Shift: 40-hour work week; Monday through Friday and Saturdays on rotation.
Work Location: East Meadow Headquarters - In-person.
Benefits: Medical, Dental, 401K, Vision, Short Term Disability, Long Term Disability and Paid Time Off.
The primary purpose of this position is to assist Nassau Financial Federal Credit Union to live out its Service Mission, "Improving the financial well-being of each member and the communities we serve," by providing outstanding service to both members and internal members. In addition, provide Core System administration and technical support to Nassau Financial end-users and liaison to vendors for the Core system, network and phone systems, and associated computer equipment, telecommunications and data communications. Work to resolve Core System, PC network, content management systems, telecommunication, and data communication issues to ensure prompt, efficient service to staff and members.
Responsibilities:
Responsibilities:
- Responsible for monitoring and responding to staff technical issues/problems submitted via our Help Desk, email, phone or instant messaging and collect necessary information to identify, troubleshoot and resolve in a timely manner. Document diagnostic steps and communication with fellow Team Members in our incident management system.
- Conduct new or existing user setup, administration, configuration, or troubleshooting of problems. Perform preventive and diagnostic maintenance on computers, servers’ systems, and peripheral equipment.
- Maintain an accurate inventory of technology-related assets.
- Ensure that all software versions and licenses are maintained.
- Manage enterprise directory services and supporting workstation infrastructure. Administer and maintain end-user accounts, permissions, and access rights.
- Identify servers and software requiring upgrades and coordinate with vendors and internal IT staff to determine the best course of action to complete the upgrade.
- Install software and equipment on a day to day or project management basis.
- Repairs or arranges repair of existing workstations and related equipment.
- Assist with troubleshooting branch/ITM communications issues. Monitor and assist in maintaining the availability of all remote IT Services applications, including web applications and ITMs.
- Design, maintain, and monitor daily batch jobs through the core banking platform interface and/or associated automation platform.
Work Schedule requires the ability to work flexible hours including weekends to meet the needs of the organization.
Credentials, Experience and Skills:
- Four-year college degree in the field of information technology or equivalent combination of education and experience.
- 5-8 years’ experience in Information Technology Systems including Core System data processing.
- Proficient in creating and maintaining batch processing files and jobs.
- CompTIA A Certification and/or Certification as a Microsoft Technology Associate (MTA), or comparable experience.
- Experience with Cisco networking equipment and Windows-based servers and administration.
- Experience with server backups and retrieval both in house and cloud based.
- Strong problem-solving abilities. Able to communicate complex information clearly.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, specific job duties, certifications, etc.
Nassau Financial FCU is an Equal Opportunity Employer. m/f/h/v.
Salary.com Estimation for Application Support Analyst in East Meadow, NY
$76,555 to $95,607
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