Job Posting for Onsite Bilingual Customer Service Representative - No Weekends at National Bankruptcy Services, LLC
National Bankruptcy Services (NBS), headquartered in Dallas, Texas, was founded in 1999 to deliver technology enabled, compliant bankruptcy servicing solutions to our valued colleagues in the lending and servicing industries. NBS is proud to provide proven, results-driven bankruptcy solutions to some of the country’s largest and most respected creditors.
The ideal professional candidate is looking for a career within a call center specializing in creditor bankruptcy. Individuals who are self-motivated and eager to learn, while also developing a career path, will be welcomed into a dynamic fast paced environment with many opportunities. This is an essential to the Company, as this will be the customers’ first point of contact. A successful candidate will work alongside a team of professionals, dedicated to exceeding expectations and customer satisfaction.
KEY JOB DUTIES
Handle high volume inbound calls regarding customers’ accounts in contact center environment
Answer customer questions and resolve issues efficiently and professionally
Monitor, document, and perform updates in client systems accurately and timely
Utilize multiple call center support applications in assisting customers and agents
Route calls and e-mails to appropriate department and/or administrator
Other duties may be assigned as the above is representative, but not all-inclusive of the required duties of this position
JOB REQUIREMENTS
Excellent oral, written and communication skills with ability to communicate at all levels
Strong organizational and time management skills
Customer service oriented
Proven track record in high pace production environment
Ability to manage multiple priorities and maintain effective results in fast paced environment
MINIMUM QUALIFICATIONS:
High school diploma or GED
Minimum of 0-3 years of inbound call center experience required
Bilingual skills (English/Spanish)
Proficient knowledge of Microsoft Office Suite (Excel, Word, Outlook)
Must be available to work in office with flexible hours and overtime with short notice, as call center is open Monday - Friday, 7AM - 7PM
BENEFITS:
Medical insurance plans designed to meet your needs
Salary.com Estimation for Onsite Bilingual Customer Service Representative - No Weekends in Dallas, TX
$24,872 to $31,736
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