Salary Job Openings

Help Desk Technician

National Business Technologies
Albany, NY Full Time
POSTED ON 4/10/2024

Overview:
We are seeking a skilled Help Desk Analyst to join our team. As a Help Desk Analyst, you will be responsible for providing technical support and troubleshooting assistance to our external and internal users. This is an excellent opportunity for someone with a strong IT background and a passion for customer service.

Duties:
- Respond to user inquiries and provide technical support via phone, email, or in-person
- Diagnose and resolve hardware, software, and network issues
- Assist with the setup and configuration of computer systems, software, and peripherals
- Troubleshoot connectivity issues related to TCP/IP, DNS, and other network protocols
- Maintain accurate records of user requests and resolutions in our ticketing system (Remedy or ServiceNow)
- Collaborate with other IT teams to escalate complex issues as needed
- Provide user training on basic software applications and operating systems
- Assist with the management of user accounts in Active Directory

Requirements:
- Proven experience in a help desk or technical support role
- Strong knowledge of IT infrastructure, computer hardware, and operating systems
- Familiarity with TCP/IP, DNS, and other network protocols
- Proficiency in using ticketing systems
- Excellent problem-solving and communication skills
- Ability to work independently and prioritize tasks effectively
- Customer-focused mindset with a dedication to providing exceptional service

We offer competitive compensation packages including benefits such as health insurance, retirement plans, and paid time off. Join our team of dedicated professionals and take your career to the next level as a Help Desk Analyst. Apply today!

Job Type: Full-time

Pay: $20.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 1 year

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekdays

Ability to Relocate:

  • Albany, NY 12203: Relocate before starting work (Required)

Work Location: In person

Salary.com Estimation for Help Desk Technician in Albany, NY
$51,344 to $64,013
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