Project Operations Analyst (Surveys)

National Committee for Quality Assurance
Washington, DC Full Time
POSTED ON 8/4/2022 CLOSED ON 6/5/2023

Job Posting for Project Operations Analyst (Surveys) at National Committee for Quality Assurance

The Project Operations Analyst (Surveys) will support national patient experience survey projects. This position may support other national and state contracts that implement and use health care quality information. It involves tasks in all phases of multiple projects including training, quality oversight, data collection, preparation and quality assurance of written deliverables and customer service. Additional responsibilities include analytical and general project support, such as research, data collection, data analysis, and production of reports. The Analyst must have very strong writing skills, be detail-oriented, and be able to work independently on multiple tasks/projects in coordination with other internal and external project team members.

Primary Responsibilities:

Support the execution of survey quality oversight program activities. This will include:

  • Provide analytical support for quality reporting and data collection activities
  • Conduct oversight activities, including review of materials and quality assurance plans
  • Participation in teleconference calls; monitoring of survey respondent telephone interviews; monitoring of customer support
  • Preparation for survey vendor training and participation in on-site and virtual monitoring visits.

Support the development of project deliverables and the management of projects. This will include:

  • Develop drafts of project deliverables including reports for consumers, purchasers and regulators, and technical specifications.
  • Plan and manage project tasks. Accountable for quality and timely completion of work.
  • Coordinate the formation and maintenance of stakeholder advisory groups that inform measures development and other research projects.
  • Assist with organizing project meetings.
  • Aid in proofreading, editing and production of reports, proposals, and presentations.

Customer service and communication

  • Draft internal communication (written and oral)
  • Draft and help finalize external communications (written and oral)
  • Assist in internal presentations

Project coordination

  • Assist with management of timelines
  • Prepare written summaries of meetings
  • Assist with note-taking during stakeholder advisory groups
  • Assist with meeting scheduling and set-up

Education and Skillset:

  • Bachelor’s degree 2-3 years post-baccalaureate experience.
  • Basic knowledge of health care systems and health care policy.
  • Demonstrated ability to work successfully in a team environment.
  • Excellent oral and written communication skills and ability to perform several tasks/projects simultaneously with an uncompromising level of attention to detail.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

NCQA is a drug free workplace. NCQA recruits, hires, trains and promotes individuals, and administers any and all personnel actions, without regard to race, color, religion, national origin, age, sex, pregnancy, citizenship, familial status, disability status, veteran status, genetic information, or other protected statuses under applicable state and federal laws.

NCQA will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).

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