AM - Member Service

The National Exchange Carrier Association Inc. is a membership association of U.S. local telecommunications companies. We are dedicated to helping our members provide broadband-based solutions to keep their customers connected on advanced communications networks.

Benefits: Our benefits program has been designed with the needs of our employees in mind, providing assistance in balancing work and life today, as well as planning for the future. In addition to training and development, which supports employees’ vertical and horizontal growth opportunities, we offer a variety of benefits, many of which begin immediately upon hire.

Position Title: Associate Mgr. Member Service

Work Location: Morristown, NJ, Alpharetta, GA, Denver, CO, St. Louis, MO, or Omaha, NE

Supervisory Position: No

Duties And Responsibilities:

• Review, analyze, and collaborate on the approval of cost studies, forecasts, average schedule data, carrier access bills, universal service and demand data in a manner ensuring accuracy and consistency among members as well as compliance with FCC rules and NECA procedures.
• Maintain close business relationships with member companies and develop understanding of their position on key industry issues. Monitor and report member company needs with emphasis on enhancing member company satisfaction.
• Analyze and resolve discrepancies in monthly data processing. Document and explain anomalies and ensure accurate and timely revenue distribution to member companies. Educate member companies on NECA processes, systems, and tariff to increase customer satisfaction.
• Function as region coordinator for specific activities.
• Assist in researching issues and respond to member companies and others needing information and assistance to improve NECA’s and the membership’s position in a competitive environment.
• Perform other duties as assigned.

QUALIFICATIONS:

Required: Strong verbal and written communication skills, High proficiency in Excel, Ability to develop and maintain working relationships, Strong analytical skills, Customer focused.

EXPERIENCE:

3-4 years in the following areas:

Accounting, Cost Analysis, Customer Service, Data Analysis/Management, Telecommunications.

Desired: Carrier Access Billing, Separations, Regulatory, Tariff Development, Training.

Education:

Bachelor’s degree in Business Administration, Telecommunications or related field, or equivalent work experience.

Supervisory: None

Working Conditions:

Normal office environment.

Ability to travel up to 35% of time.

HAZARDS: Those found in a professional office