Customer service supervisor

Job Purpose

• Drive performance of diverse staff including issues relating to sickness, discipline and poor standards of work in order to ensure that work is carried out efficiently and effectively.
• Contribute to the protection and safety of the public and organizational personnel by ensuring that employee personal protective equipment, tools and equipment, and materials, meet National Grid safety policies and standards.
• Ensure work is performed in accordance with applicable federal, state and local rules and regulations.
• Respond to emergencies and coordinate with other Company emergency response personnel, Emergency Response Agencies, Regulators and the Police.
• Support achievement of goals including operational targets, mandated objectives, budget goals, emergency response and safety.
• Support continual development of union workforce by conducting Compliance Assessments, Effective Safety Discussions, coaching, and performance appraisal.
• Respond on site or via phone to off hour emergencies including Storm restoration, Customer issues, large scale outages, etc.

Key Accountabilities

• Drive performance of diverse staff including issues relating to sickness, discipline and poor standards of work in order to ensure that work is carried out efficiently and effectively.
• Contribute to the protection and safety of the public and organizational personnel by ensuring that employee personal protective equipment, tools and equipment, and materials, meet National Grid safety policies and standards.
• Ensure work is performed in accordance with applicable federal, state and local rules and regulations.
• Respond to emergencies and coordinate with other Company emergency response personnel, Emergency Response Agencies, Regulators and the Police.
• Support continual development of union workforce by conducting Compliance Assessments, Effective Safety Discussions, coaching, and performance appraisal.
• Respond on site or via phone to off hour emergencies including Storm restoration, Customer issues, large scale outages, etc.

Supervisory / Interpersonal- Experience Required

Support achievement of goals including operational targets, mandated objectives, budget goals, emergency response, field collections, meter reading / AMR, investigations and safety.

Qualifications

• A Bachelor's degree or equivalent job-related experience in a related area, 3 years' related experience is preferred.
• Technically proficient within subject matter or demonstrated ability to learn the business is preferred.
• A good working knowledge of tools and systems within designated area or demonstrated ability to be able to become proficient in tools and systems is preferred.
• Possesses knowledge and understanding of National Grid's policies and processes and how to apply them effectively.
• Experience managing a team with the ability to build effective, respectful, working relationships is preferred.
• Valid driver’s license required with a safe driving history that meets National Grid’s Safe Driver policy.

More Information

Salary $101,000 - $119,000 a year This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position;

gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

Last updated : 2024-04-25