Supervisory Recreation Fee Specialist

This position located in Bryce Canyon National Park, in the Division of Interpretation, Education and Visitor Services.

Qualifications:

All qualifications must be met by the closing date of this announcement-03/06/2023-unless otherwise stated in this vacancy announcement.

Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40 hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience.

EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-9 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: supervising a staff of subordinates and supervisors related to a fee collection operation, overseeing a fee collection operation, handling, tracking, and depositing money, selling entrance passes, issuing fee waivers for special use groups, programming or operating fee collection equipment such as cash registers, bill counters, credit card machines, and traffic counters, performing general administrative functions and providing customer service. . You must include hours per week worked.
-OR-
EDUCATION: Successful completion of at least three full years of progressively higher graduate level education or Ph.D. or equivalent doctoral degree or LL. M if related. Education must be in a related field such as, business, finance, park and recreation management, business administration, or other closely related subjects. Y. You must include transcripts.
-OR-
Successful completion of a combination of education and experience as described above. For example, I have 6 months of specialized experience (50% of the experience requirement) and 45 semester hours or 68 quarter hours of graduate level education (50% of the education requirement). You must include transcripts.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Responsibilities:

The incumbent coordinates park entrance station, campground, and headquarters fee operations. The employee evaluates the park's fee program, maintains statistical information, coordinates program changes, procures needed fee collection equipment and supplies, develops and implements compliance checks and standard operating procedures. The revenue and fee program must essentially be managed as a business. It involves managing a pricing structure, marketing, earnings, accounting, spending, paying expenses associated with collection, program reporting, profit/loss analysis, etc.

• Coordinates through subordinate staff collection, remittance, accountability, and security measures for the park.
• Serves as the technical expert on Director's Order 22 and Reference Manual 22 and management goals and objectives regarding entrance station, campground, fee collection and operations.
• Serves as the primary advisor for fee collection and management matters throughout the park.
• Conducts analyses and studies of financial and operational data for planning purposes.
• Determines the necessity for revenue collection and cost of collection; the applicability of using new and novel collection devices; program compliance with laws; and makes recommendations regarding fee rates, collection sites and methods of collection.
• Analyzes program operations and policies for all aspects of the fee program on a group-wide basis. Provides program development in the areas of internal controls and collection procedures.
• Establishes, maintains, evaluates, and updates effective security programs and equipment aimed at keeping employees safe and secure. Develops and implements security measures to protect funds collected (including electronic collections).
• Plans, monitors, and evaluates remittance operations and the funds transport program up to the point of deposit into a commercial financial institution. Develops and implements internal risk control to prevent and/or mitigate waste, fraud, and abuse of Federal funds.
• Coordinates the fee waiver program to assure that the parks are collecting revenues to which the Service is entitled and to assure consistency within the program. Has authority to grant or deny fee waiver requests.
• Coordinates fee collection audit program.
• Provides oversight of campground reservation system; serves as point of contact for all campground and reservation system inquires and procedures.
• Reviews and approves specific area fee collection SOPs.
• Coordinates automated collection initiatives such as pre-authorized debt, swipe cards or smart technology. Troubleshoots computer problems and works with vendors and system administrators to effectively solve computer problems.
• Oversees fee-training program. Serves as fee training instructor.
• Supervises, trains, mentors lower-level employees, volunteers, and interns.
• Responsible for managing accountable stock, tracking employee overages and shortages, ensuring collected funds are transferred into proper accounts, and providing input on project expenditures and costs of collection.
• Collects, tracks and compiles daily use statistics of park fee facilities and general visitation. Prepares reports of comparison and drafts revenue projections for the park.
• Makes recommendations for budget development. Monitors expenditures in operations. Utilizes fee collection tracking system and traffic figures to plan for efficient and effective staffing levels and hours of operation.
• Meets with park personnel and management to resolve fee collection questions, comments or complaints to assure consistent information is given to outside parties.
• Ensures that all fee collection employees are oriented to the NPS mission, goals, park resources, facilities, and regulations in order to provide information to visitors and recognize violations.
• Fosters a positive, supportive, respectful, and professional work environment.
• Ensures fair and equal opportunity on recruitment and selections. Ensures equal opportunity for all employees supervised and, in the selection, training, awards, career development, etc.
• Is responsible for on-the-job safety and health of all fee collection employees. Identifies and corrects job safety and health, hazards, instructs employees on safety requirements and job assignments, reviews and reports loss incidents in accordance with agency and OWCP regulations.
• Initiates corrective measures for violations of OSHA standards and ensures periodic inspections in the workplace.

Salary : $69,107 - $89,835