Manager, Network Operations (4945)

Position Description:

Position Summary

The National Radio Astronomy Observatory (NRAO) is a diverse, exciting, and prestigious research facility that plays a vital role in the study of the universe. Over the years, the Observatory has been involved in some of the most important astronomical discoveries of our time. For example, the VLA was used to observe the collision of two neutron stars, an event that helped confirm the existence of gravitational waves. The Observatory has also been instrumental in the study of black holes, galaxies, and the early universe.

At NRAO we are seeking a Network Operations Manager who will direct the technical and strategic aspects of network and communications infrastructure for the Observatories.They will be responsible for the vision, strategy, architecture, standards, policies, planning, coordination, and oversight of the physical, operational IT Communications environment within the NRAO and for reliable delivery and support of the Network Infrastructure delivering Scientific and General Business Services.

The location for this position will be at our offices in either Charlottesville, VA, Albuquerque or Socorro, NM.

What You Will be Doing:

Plans for and maintains internal infrastructure and services supporting voice/data network. Leads team in monitoring and troubleshooting to ensure reliable availability.

Collaborate with systems architects on development, maintenance, and upgrade strategies.

Oversees technical infrastructure and works with facilities to assure appropriate power, security, and environmental conditions for network operations and data centers.

Assures robust and, where possible, high-availability access to long-haul data carriers (domestic, transcontinental, international) in support of scientific data transfer at 100Gbit/Sec speeds, includes contract acquisition, monitoring, and administration.

Maintain risk register.

Works closely with Data Management Department, Computing & Information Services, Cyber Security, and Facilities.

Input to planning for future telescope facilities and projects; contributes to grant proposals, reviews and collaborations for securing external cooperation and funding.

Oversees Systems Engineering, specification, procurement, implementation and maintenance planning of complex inter-connected systems.

Oversees design, setup and provisioning of meeting room support technology.

Advises on the infrastructure and technical standards to promote inter-Observatory communication.

Work Environment

Work is mission driven, team oriented and typically performed in an office setting within a research or development environment. Ability to safely lift 40lbs on a regular basis.

Who You Are:

You have a Bachelors degree in computing or information technology or an equivalent combination of education and related experience.

You have at least eight years of experience in managing IT groups.

Competency Summary

Familiarity with 24x7 Network Operations concepts to alert/troubleshoot/resolve outages rapidly to minimize mission impact.

Demonstrated ability to assist in troubleshooting application level performance issues.`

Service-focused approach to understanding and serving the needs of the end user.

Excellent written and verbal communication skills, particularly the ability to communicate with staff who aren't technically trained in communications technology.

High level of competency in Microsoft software products and web-based systems, Visio and SharePoint.

Strong teamwork skills and ability to work with geographically distributed and international teams.

Total Rewards:

The NRAO offers a comprehensive total rewards package for this position, subject to eligibility requirements. We are committed to serving our employees and their families with an extensive and competitive compensation and benefits package that supports our employees overall well-being and career growth.

Compensation

The NRAO strives to attract and retain dedicated, highly qualified, competent, and motivated employees by offering competitive compensation and recognition for performance.

Factors which may affect starting pay within this range may include; education, experience, skills, competencies, other qualifications of the successful candidate, as well as internal equity and labor market conditions.

Benefits:

NRAOs benefits package addresses the needs of employees and their families with most benefits beginning on the first day of employment. NRAO provides excellent paid time off (13 holidays, annual accrual of up to 24 vacation days and 15 sick days, additional time off for doctor/dentist visits, and 8 weeks of paid parental leave). Medical, dental and vision plans are effective on the first day of employment. NRAOs retirement benefit contributes an amount equal to 10 percent of a qualified participants base pay with no required employee contribution; we also offer an optional supplemental, tax-deferred plan for employee retirement contributions.

Application Instructions:

Select the Apply button. Please be prepared to upload your current CV/Resume and a cover letter describing interest and suitability for the position

Equal Opportunity Employer Statement:

AUI is an equal opportunity employer. Women, Minorities, Vietnam-Era Veterans, Disabled Veterans, Veterans and Individuals with Disabilities are encouraged to apply. To view our complete statement, please visit . If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email to .

The NRAO is an equal opportunity employer (M/F/D/V)