What are the responsibilities and job description for the Case Support position at Nationwide Compliant?
About InhabitIQ
InhabitIQ operates a unique collective of tech-forward companies serving the residential, commercial and vacation rental industries. Our brands’ strategic partnerships deliver transformative software solutions and services across our brands. We believe that property and vacation rental managers should have the opportunity to choose the platforms that best support their business goals and that they should be able to benefit from strategic partnerships across our ecosystem.
Job Description
InhabitIQ is seeking a Case Support Specialist for its Nationwide Complaint (NWC) unit. Nationwide Compliant is a technology and service solution for enforcing lease compliance in the multi-family industry.
The Case Support Specialist handles client lease compliance case filings within the State of Texas. The position will review and accept cases based on county requirements, ensure the accuracy of documentation, coordinate and manage dockets throughout the case life.
This position works with high case volume and daily deadlines and requires attention to detail and accuracy. Excellent time management skills are required along with the ability to work with minimal supervision.
Functions and Responsibilities
- Reports to NWC’s Legal Director
- Handle case processing documents by combining required forms and tenant documents base on county assignment
- Coordinate and management dockets throughout case life
- Ensure case information is accurate and complete
- Inform clients of documentation needed to process case to avoid delays
- Ensure all documents are timely dropped according to company policy for delivery to agents
- Respond to support and clients with questions on case status and documentation in a timely manner
- Receive and handle calls regarding case issues from internal teams
- Alert team members of case delays, errors, or issues
Minimum Qualifications
- Experience with case management or other legal office experience is a plus
- Property management experience is a plus
- Excellent organizational, written, and oral communication skills.
- Proactive and highly organized, with strong time management skills
- Able to meet deadlines and remain calm under pressure
Education Requirements
· Bachelor's degree preferred
Type
· Full time
Location
· Charlotte, NC
Job Type: Full-time
Pay: $40,000.00 - $42,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- Bachelor's (Required)
Work Location: One location
