Dispatcher

Tasks & Responsibilities

• Triage incoming transport requests from clients via phone and email communication
• Transfer the information received from the client into dispatch database
• Develop logistics plans for individual transports, including ground, commercial air, and charter air transportation, based on client needs
• Engage and schedule appropriate transportation resources
• Dispatch transportation resources via phone, providing clear and concise direction as to assignment details
• Monitor ground and air resources throughout the respective transport, ensuring all points of contact are kept up to date on all relevant movements
• Maintain accurate notes and enter transport updates into dispatch database
• Build rapport with client coordinators, region supervisors, and drivers, exuding a customer first attitude
• Empathize with, evaluate, and escalate client concerns to appropriate members of the management team

Job Requirements & Preferences

• High school diploma or GED
• Prior experience in dispatch, transportation logistics, or medical administrative roles - preferred
• Availability to work all shifts, including overnights, weekends, and holidays
• Knowledge of computer operations sufficient to enter, retrieve and manipulate data
• Ability to speak, read and write in English
• Effectively prioritizes situations and makes decisions based on the information received
• Able to handle multiple tasks, receiving and communicating information to and from several sources, while ensuring calls for service are dispatched and monitored in a timely manner
• Possess a clear and understandable radio and telephone voice

Team, Shift, and Schedule Structure

Our current structure, subject to change at any time, is as follows:

• Shift Structure - Day Shift 6a-6p; Night Shift 6p-6a; Mid Shift 11a-11pm. Shift assignments are typically rotated on a quarterly basis
• Schedule Structure - Three days on, three days off

Benefits

• 100% Company Paid Individual Medical, Dental, and Vision Insurance
• 50% Company Paid Dependent Medical Insurance
• 401k with Company Match (following 1 year of employment)
• Paid Time Off
• Vacation Time
• Free Lunch Fridays

NORA values a diverse and inclusive workplace. We provide equal employment opportunities for all applicants without regard to individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local law.