Info Tech Internship

Description

Nationwide Studios has an immediate opening for a 10-week Information Technology intern.

Nationwide Studios, Inc. is the technology leader in the youth portrait photography industry with over 500 employees in 40 states. Nationwide Studios operates nationally under three brand names: "Teddy Bear Portraits" specializes in early childhood photography. We provide parents and learning center directors with an effortless same-day photo experience. Teddy Bear portraits photographs nearly one million children annually in learning centers and pre-schools across the United States. "Legacy Studios" specializes in high volume K-12 School & Sports Photography. We offer custom comprehensive service and photography products to meet the needs of every school type and grade level. In 2016 Legacy Studios was the fastest growing K-12 school photography company in the country. “Laugh Out Loud Photography” specializes exclusively in children’s photography providing a unique in-center event like no other. We provide theme-based event photography to make the children laugh out loud.

Internship Position Description:

• Provide basic phone technical support for IT based systems for field and corporate employees
• Aid in troubleshooting failed peripheral equipment and/or desktop systems
• Identifies and facilitates technical issues that warrant an escalation processes based on priority or urgency

• Document and record data pertaining to technical events and/or incidents
• Maintain and monitor a variety of reports to ensure production runs smoothly
• Maintain the production queue in KACE Systems Management Appliance and resolve all open tickets within a timely manner
• Perform Active Directory administrative tasks

Qualifications

Qualifications and Skills

• Pursuing an Associates or higher degree in Information Technology or other related field.
• Must be 18 years of age or older.
• Be enrolled in post-high school education for the Fall 2020 or Spring 2021 semester.
• Minimum of 1 completed year in related field (preferred).
• Be considered a full time student (12 credits or more).
• Ability to manage time effectively, multi-task and adapt to changes quickly in a fast moving environment.
• Friendly presence and helpful attitude; good interpersonal & presentation skills and ability to work well with others.
• Excellent oral and written communication skills.
• Ability to provide technical support over the phone; good phone skills, professional demeanor, previous customer service experience strongly desired.
• Good problem solving skills; ability to visualize a problem or situation and think abstractly to solve it.
• Available at least two full days or 3 half days for 10 weeks in the office.
• Reliable transportation to Hendersonville, TN.
• At least one reference from a professor or mentor in your field of study.

This is an unpaid internship.  We can work with your school to offer study credit.