ECommerce Customer Service Assistant

Natura Bissé is hiring an Ecommerce Customer Service Assistant who will be responsible for processing all Naturabisse.com orders. Natura Bissé is a family-owned, Spanish luxury skincare company serving professionals and consumers worldwide since 1979. With subsidiaries in Spain, the United States, Mexico, United Kingdom, China, and a presence in 40 countries, Natura Bissé' continues to expand in the most distinguished luxury retailers and spas worldwide.

PRINCIPLE OBJECTIVE: We are looking for a high-energy, detail-oriented and customer centric individual who brings a positive attitude and can multi-task with ease. The Ecommerce Customer Service Assistant will c*ollaborate* closely with Ecommerce and Distribution teams to identify opportunities for improving overall customer service. This role must foster positive relationships with customers and provide a high touch experience. Providing customer insights and feedback to improve overall customer journey and experience.

ACCOUNTABILITIES: In this role, you will be exposed to a multitude of opportunities within a progressive, goal-oriented, and accomplished company.

• Processing of all naturabisse.com orders, including order refunds and credits
• Responsible for replying to all incoming emails on naturabisse.com
• § Support the VIP experience coordinating with Customer Experience Manager, EDU etc.
• Deliver an exceptional experience to current and new customers through email, phone, and chat channels.
• Embody the Natura Bissé core Values in every interaction with customers.
• Assist customers with pre and post-sale activities such as product or brand inquiries, policies, placement of orders, returns, and refunds.
• Work cohesively with the logistics team to enhance the customer experience.
• Provide weekly reports to management regarding trends in customer inquiries.
• Prioritize inquiries based on the level of urgency. Identify matters that require an immediate response.
• Ensures that accounts-specific requirements are communicated to the management team.
• Continually looks for opportunities to drive efficiencies in order management practices.

PREFERRED SKILLS:

• Customer centric communication with strong people skills.
• Detail oriented with the ability to multi-task. Establishing priorities, procedures, and policies effectively.
• Good process orientation skills with understanding of how transactions flow.
• Good computer skills.
• Strong written communication skills
• Order management experience preferred

QUALIFICATIONS:

• 2-3 years’ experience in Customer Service, Order Management, or related field.
• Associate degree in Business or related field preferred.
• Experience with a Luxury brand or Skincare specifically preferred.
• Bilingual English / Spanish preferred

Natura Bissé provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. Natura Bissé is committed to a diverse workforce and is an affirmative action employer.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

COVID-19 considerations:
Safety guidelines are in place upon entering the office

Ability to commute/relocate:

• Irving, TX: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• How do you describe great customer service

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service: 2 years (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person