Customer Service & Operations Administrator

Salary Range

Overview

The job in a nutshell:

This position supports the Operations and Customer Service departments in driving the overall successful operations of the stores.  This is accomplished by providing effective solutions and supporting Operations in maintaining current SOPs, manuals, and documentation to ensure all are up to date and accurate; and answering incoming customer phone calls and routing them appropriately.

Responsibilities

Main Ingredients:

Although this is a general outline of job responsibilities all employees are expected to be “hands on” and do whatever it takes to get the job done and make the company thrive.

Qualifications

Recipe for Success:

This job description is not an employment contract.  It does not guarantee a job or that the above-listed duties are the limit of responsibilities.  The job and job description are subject to change with and without notice.  Employees are required to accomplish any and all tasks assigned to him/her by company executives that may not be listed in this job description.

Benefits

Benefits

Here’s an overview of the benefits we offer our good4u Crew to help ensure the health and wellbeing of you and your family, now and well into the future:

All Crew Members

• Birthday Bonus Pay 
• Vitamin Bucks (up to $2,080 earned as store credit annually) 
• Holiday Pay for 5 Holidays – Stores Closed
• Paid Time Off (sick days and vacation) that Increases with Tenure 
• Paid Nutrition Education 
• good4u Crew Member Discount  
• {N}power Program (customer appreciation and rewards program) 
• Regular, Scheduled Pay Increases  
• Advancement Opportunities and Career Development 
• Health and Wellness Program  
• Employee Assistance Program (EAP)   
• Employee Referral Program

Full-Time Crew Members (30 hours/week)

• Medical, Dental and Vision Insurance 
• Paid Parental Leave  
• Paid Medical Leave (through company paid short-term disability insurance) 
• Company Paid Short-Term Disability Insurance  
• Company Paid Life Insurance 
• Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance   
• Retirement Savings Plan (401k) with discretionary Company Match  
• Healthcare and Dependent Care Flexible Spending Account (FSA)  
• Health Savings Account (HSA) with Company Match 

Diversity Statement

At the heart of Natural Grocers' commitment to our community and crew is this belief: All people should be empowered to experience health and wellbeing! We cannot be true to this conviction without honoring diversity and cultivating inclusion throughout every aspect of our organization.

At Natural Grocers, we honor our differences, embrace diversity, and cultivate inclusion because both individual and societal health are rooted in these principles. Our Crew is diverse not only in gender, race, ethnicity, sexual orientation, religion, abilities, and age but also in cultural backgrounds, thoughts, and ideas. Celebrating our diversity refreshes, expands, and shapes our perspective, energizing our mission of equitable access to health and wellness for all. We welcome everyone who would like to join us in this mission, with gratitude for the unique life experience each person brings to the table. We’re committed to nurturing an ecosystem of diversity and inclusion in which our Crew can continue to thrive.

Physical and Environmental Requirements

Physical and Environmental Demands:                               

N = Never

O = Occasional; 1-33% of time

F = Frequent; 34-66% of time

C = Constant; 67-100% of time

Physical Requirements:

• Must have the ability to occasionally lift or carry up to 20 lbs.
• Must have the ability to occasionally push or pull up to 30 lbs.
• Must be able to constantly use the computer for data entry and use of mouse.
• Must be able to constantly sit, stand, grip and use fine motor manipulations.
• Must be able to frequently walk, bend, twist, and turn.
• Must be able to occasionally squat, kneel, crawl, climb, reach outward and reach above chest as needed.

Environmental Requirements:

• Must be able to work frequently with noise, contact stress and congested worksite.
• Must be able to work occasionally with outside, cold, heat, wet, humid, sharp tools and equipment, heights, dust, fumes, and vibration.

Salary : $20 - $24