Operations Manager

Core Responsibilities:

• Accountable for end-to-end order management processes.
• Develop the overall Operations strategy in alignment with the Costco and Customer service teams that supports the customer journey and/or customer experience.
• Propose and achieve customer service levels (e.g., response times, reliability of commitments, fulfillment of requested delivery dates, accuracy, compliance).
• Manage Operational related questions and escalations (e.g., stock availability, allocations, complex customer questions, operations for new and developing business models).
• Build and maintain strong relationships with internal and external stakeholders. Including Costco ICS’, buyers, and assistant buyers. Internal relationships with logistics and warehouse distribution team members.

You Are/Will Have:

• Excellent interpersonal skills, a high degree of reliability, commitment, tenacity, teamwork, and creative energy to achieve success, excellent time management skills.
• Expert knowledge on EDI order workflow/process.
• Comfortable performing multifaceted projects in conjunction with normal activities.
• Ability to effectively communicate complex ideas in effective, concise fashion in both verbal and written format.
• Experience interacting with external and internal customers/stakeholders, including Executives.
• Ability to apply a systematic approach to problem solving through analysis of the problem and evaluation of alternative solutions.
• Comfort in fast-paced environment.
• Must demonstrate a high level of business judgement; ability to get along well with diverse personalities - flexible.

Providing Replenishment Management support to a cross section of key strategic customers within the grocery channel by:

• Establishing together with the RSM’s and Analyst a partnership and credibility with external replenishment teams, conducting as needed meetings and understanding key metrics for success by retailer.
• Liaising with internal Cross Functional Partners (Supply Chain, Inside Sales and Logistics) to ensure key metrics such as fill rate and OTIF (on time and in full) are achieved.
• Identifying gaps in processes or external issues impacting key metrics and implement solutions for prompt resolution.

A commendable reputation of Nature’s Path in the business community by:

• Respectfully and capably representing the best interests of Nature’s Path in all internal and external dealings.
• Exhibiting professionalism with clients and enforces the Nature’s Path values.
• Maintains regular contact with all trade partners to ensure high levels of client satisfaction.

Education

• Preferably post-secondary degree and/or diploma in a related discipline preferred; ideally in business, sales and/or marketing management.

Experience

• 5 years Working with Costco in an operations/customer service role.
• Background in broker network, distributor and/or retail sales.
• A demonstrated ability in key software applications such as EXCEL, PowerPoint, Word, and Retailer portals.
• Excellent communication and presentation skills.

Nature’s Path Must-Haves:

• You have an unrelenting desire to be successful and chase down growth.
• You have a sense of humour and passion for health and wellness.
• You love to have fun but take your responsibilities seriously.
• You have a high sense of urgency and act with speed and agility.
• You are comfortable being uncomfortable and thrive in adverse situation.
• Demonstrated strategic thinking, creativity, ability to solve problems, teamwork and getting work done through others.
• This role is based out of the US