Golden Gate Director of Operations

Description

Summary

The Director of Operations (DO) reports to the Golden Gate Campus Director and provides leadership and management of all aspects of Golden Gate campus operations for the residential Environmental Science and Conference programs. The DO is responsible for successful execution of all program logistics and exceptional customer service. As part of the Golden Gate Leadership Team, the DO will develop strong working relationships with the Directors of Facilities, Education and Sales and other campus staff to ensure high levels of productivity and collaboration. The DO will also build and leverage strong partnerships across NatureBridge, particularly with the Education, Sales and Marketing, and Finance functions.

Staff size at the GOGA campus was reduced due to COVID-19 and is expected to grow over the next year as schools and conference groups return to residential programs. This role will lead the regrowth of the operations department while holding their direct reports responsibilities until they are onboarded.

Primary Duties and Responsibilities:

Leadership and Management: Work across departments to lead effective teams in delivering exceptional overnight learning experiences for our participants. Oversee all aspects of campus operations, including, but not limited to, logistics, budgeting, sales, risk management, and external partnerships. 

Administration: Ensure that operations meet federal health and safety standards, and ensure a high level of customer service for all participants. Oversee contracts, maintenance, and use of equipment and facilities, and respond as need to the campus urgent response system.

Supervision: Oversee the hiring, training and supervision of Operations staff that include 1-3 Operations Managers and 2-4 Site Managers. Provide backup support as needed for each direct report.

Operations Manager Responsibilities, held through spring 2022

The Operations team provides exceptional customer service and helps to ensure a welcoming and supportive atmosphere for all participants. The Operations Manager (OM) serves as the primary steward of program operations and implementation, and efficiently manages logistics for groups and participants. The OM leads communication with school groups and ensures accurate information is collected and disseminated to all program departments in a timely manner. The Operations Manager manages the logistics of Environmental Science programs, maintains all office equipment and supplies and supports the Conference, Facilities, Camp, and Kitchen teams as needed.

Compensation includes an excellent benefits package including medical insurance, retirement plan, plus generous vacation, holiday and sick leave plans. 

Qualifications

An ideal candidate for the Director of Operations position has the ability to manage and support teams of diverse people across multiple job functions. They prioritize relationship-building and professional integrity, while demonstrating commitment to NatureBridge’s mission and values, including equity and inclusion in the workplace. An ideal candidate can devise and implement effective systems and processes, solve unique problems, and are skilled at thinking creatively and critically. They can also communicate clearly and collaborate with multiple stakeholders while balancing competing priorities and needs. They are also comfortable using CRM software, as well as learning and implementing new technology solutions.

NatureBridge is committed to becoming a more equitable organization. We actively work to change our organizational practices and culture to support our employees and program participants impacted by sexism, racism, homophobia, transphobia, ageism, ableism, classism, misogyny, and other harmful current and historic systems. We seek and encourage people from all backgrounds, abilities, cultures, orientations, identities, and communities to apply.

Qualifications include: 

• Five or more years of experience in nonprofit management or school administration, or equivalent combination of education and professional experience.
• Strong leadership and management experience and ability; previous experience leading and developing teams and individuals across multi-functional areas.
• Proven project management skills; highly detail-oriented with excellent planning and execution ability and multi-tasking skills.
• Strong technical skills in technology platforms, Microsoft office suite, Salesforce and other database management systems
• Willingness to travel and work occasional evenings and weekends.
• Must have a valid drivers license.
• Proof of COVID-19 vaccination required. Final shot must occur 15 days or more before start date.  NatureBridge COVID-19 Vaccination Policy

Working Conditions

This job operates both in a professional office environment and in an outdoor setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.  The noise level in the work environment is usually moderate. Occasional weekend and evening work may be required.

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand or sit, use hands to handle or feel objects, tools or controls; reach with hands and arms; talk and hear. The employee must occasionally lift and/or move up to 15 pounds.

Salary : $64,000 - $70,000