Parts Manager

Naumann/Hobbs is looking for YOU to fill our Parts Manager position in Phoenix, AZ area.

The Parts Manager Provide leadership in motivating, managing, and evaluating the parts team members. They will manage the parts operations of the store to ensure customer satisfaction and the achievement of budgeted targets for sales and profitability. 

What you will do:

• Demonstrate leadership in all aspects of the Parts Department and the store.
• Coach and mentor Parts Department employees on a regular basis with regards to efficiency, productivity, and profitability.
• Ensure customer satisfaction. Work with the parts team to know the customer’s current and future expectations and work with all store departments to resolve customer concerns.
• Utilize company manuals and guidelines to administer parts department policy and process.
• Manage the proper process regarding the ordering, distribution, and receipting of parts.
• Oversee the accurate recording of parts transactions, including lost sales.
• Oversee monthly cycle counting process and make appropriate adjustments while practicing “zero tolerance” inventory control.
• Maintain the retail sales floor and displays to show the store in a professional manner.
• Create and monitor annual parts department goals and budget, in alignment with the organization’s financial and operational objectives. Take all necessary actions to achieve these goals and budget.
• Manage parts department by the regional benchmarks established. Identify variances from the benchmarks and take corrective action.
• Ensure that appropriate communications take place throughout the location/s by facilitating/participating in monthly open-book meetings, conducting regular team meetings, encouraging an open-door policy, and proactively seeking feedback from team members.
• Foster a great place to work environment within the location/s, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
• Lead and manage all business and/or department activities related to ensuring the customer experience is positive and that all team members are committed to creating solutions and long-term relationships with customers.
• Ensure that the company/location reputation and image in the community is consistent with the company’s Core Values, and that business relationships with all stakeholders are not compromised.
• Manage the evaluation, allocation, and management of physical and financial resources and administer the hiring, development/training, management, evaluation, and effective assignment of people resources.
• Responsible for ensuring that sound and safe business practices and processes are implemented and continuously improved to achieve ethical business objectives effectively and efficiently.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Perform all other duties as assigned by management in a professional and efficient manner.

Competencies Skills and Abilities: 

• Excellent written and verbal communication skills.
• Well-organized with good record keeping skills.
• Attention to detail and goal oriented.
• Ability to prioritize and manage multiple responsibilities.
• Strong analytical skills.
• Ability to work with all levels of the organization with professionalism.
• Must possess a positive and proactive attitude.
• Self-starter continually seeks additional responsibilities. Willingness to go the distance to get something done, including working long hours at times if needed.
• Collaborative: Strong “people orientation”. Can disagree without being abrasive or intimidating. Team player.
• Clean attendance record.

Education and Experience:

• Previous supervisory/management experience
• Industry and/or retail parts experience
• Inventory management experience
• High School Diploma or equivalent.

Physical Demands:

The physical demands of the job described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform them.

While performing the duties of this job, the employee is required to:   

• Talk and hear for extended periods of time.
• Ability to see computer screens and documents and read and synthesize the information and data.
• To sit for extended periods of time
• The employee is required to walk, stoop, kneel, crouch and lift/move up to 10 pounds.
• The employee is required to regularly use hands to type and use a computer.

 What will we do for you:

• Positive work environment that encourages growth and offers a work/life balance
• Monday - Friday work week
• Medical
• Dental
• Vision
• Life
• 401K
• Short- and Long-Term disability
• Employee Assistance Program
• Vacation and Sick time
• Discounts at major retailers and more

Naumann/Hobbs is an Equal Opportunity Employer. Hiring is contingent upon successful completion of our background and drug screening check.