What are the responsibilities and job description for the Health Coach position at Nava Health and Vitality Center?
Main Responsibilities:
- Handling inbound and outbound prospect and patient calls throughout their wellness journey and proudly promote all that NAVA has to offer.
- Explain NAVA membership benefits, wellness packages, integrative therapies, and nutraceuticals
- Educating members on proposed treatment plans and pricing based on their individualized Custom Vitality Plan
- Providing exceptional service while managing appointment requests and general inquires, over the phone
- Accurately billing clients during the check-out process
- Acting as a liaison between client/patients, therapist, and medical staff
- Evaluating all levels of client experience to ensure the quality meets Brand standards
Skills Requirement/ Experience
- Consultative sales experience or other sales experience preferred
- Ability to work cohesively with others in a fast-paced environment
- Outstanding communication and customer relationship skills
- Good judgement and problem-solving skills
- Comfortable performing several tasks using computer software and telephone
- Flexibility to work some evenings and/or Saturdays
- Customer service, telephone, and/or relationship management experience preferred
What is in it for you?
- Competitive Salary and Bonuses
- Eligible for Benefits, including PTO
- Professional/ Safe Work Environment
- Employee Discounts/ Schedule Flexibility
- Employee Reward Programs/ Referral Bonuses
- Can be partly remote
Nava Health is a fast-growing and features a membership-based integrative practice with multiple locations in MD and VA, as well as tele-visit options. NAVA began in 2014 with the mission to help clients transform their health and has grown to over 27,000. Each center has a team of highly skilled physicians, NPs, PAs, RNs, MAs, Phlebotomists, Nutritionists, Life Coaches, Acupuncturists, and Massage Therapists. Together, we work to optimize health with our revolutionary and integrative approach to total body health & wellness.
We are in search of a Health Coach/ Wellness Consultant that helps further our mission. An ideal candidate has a proven sales track record, genuinely enjoy helping others, and can easily thrive in a fast-paced environment. This position works directly with the Call Center Manager to define daily tasks to support daily, weekly, and monthly goals. Our mission is to offer NAVA’s integrated wellness on a national basis and we need a strong team to make it happen.
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplemental Pay:
- Bonus pay
Experience:
- Sales: 3 years (Preferred)
- Health coaching: 2 years (Preferred)
Work Location: One location