JOB PURPOSE:

The individual will manage the daily operations of Navajo Technical University's network systems and services. The position will oversee daily campus IT network operations, including - hardware and software cyberinfrastructure design, development, testing, installation, application, and systems maintenance. The individual will have to exhibit intermediate to expert understanding of network design and theory (wired and wireless) network, implementation, project management, and operational management. The position should have a foundational understanding of system deployment options, including cloud services, local or hosted server operations and planning, deployment and support of operational database systems, voice over IP (VoIP) systems, e-learning, and enterprise planning resource systems (ERP). This position is responsible for planning, implementing, and supporting NTU's services/network performance and monitoring systems.

The position is responsible for managing network operations and issuing daily assignments of help desk tasks and project implementation management with oversight from the Director of Information Technology.

This position description indicates, in general, the nature and levels of work, knowledge, skills, and abilities. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required or assigned to this position.

JOB DUTIES & RESPONSIBILITIES:

• Assist with the development of departmental plans, goals, and objectives and ensures compliance with contractual obligations and
• Coordinate the design, testing, installation, commissioning, and daily operation of NTU's wired and wireless network
• Identify requirements for IT services across facilities by collaborating with management and students in the strategic planning process; prioritizes IT initiatives and coordinates the application of technology across facilities; maintains and appropriate organizational structure to support the organization's

• Provide a secure, stable, and reliable environment for the data and communication systems; ensures equipment, system operation, and IT processes adhere to applicable laws and
• Coordinate the daily installation, management, and working with the University's Jenzabar system, taking responsibility for the college's server infrastructure, software maintenance, user training, maintaining a high level of security, and developing reports using the software system's report
• Plan and implement an IT Technical Training Program for staff and students. May develop training material and curriculum for academic
• Respond to customer needs and questions regarding NTU IT
• Provides timely and accurate analysis of related statistics, analytical reports, and related operating expenses that will ensure responsibility functions in an effective, efficient, and profitable
• Develops, implements, and ensures compliance with policies and procedures to support networks, hardware, and software according to accepted industry
• Keeps abreast of new technologies and principles by conducting research, attending seminars, educational workshops, classes, and conferences; reviewing professional publications; establishing networks; participating in professional societies; conferring with representatives of contracting agencies and related
• Maintains confidentiality of all privileged
• Performs other duties as assigned by Director of

SUPERVISION RESPONSIBILITIES:

• Hosts regular staff meetings to ensure communication among personnel regarding departmental
• Supervises and manages personnel, which includes, and no limited to, the recommendation for coaching, hiring, firing, performance evaluation, training, work allocation, and problem
• Manages the daily operations of information technology networks and network

MINIMUM QUALIFICATIONS/REQUIREMENTS:

• Bachelor's Degree in Computer Science, MIS, or a related field.
• Five (5) years of data networking and system administration Three (3) years of experience overseeing critical network infrastructures.
• Three (3) years in supervisory or management capacity with successful project management
• Master's Degree
• Higher Education experience
• Valid and clean state driver's
• Must be able to pass a background check, with NO prior convictions of any felonies and no history of child abuse and/or

The Navajo Nation Preference in Employment Act applies to all hiring, promotions, or transfers of individuals into this position.

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

• In-depth knowledge of all networks, especially those used by the company
• Problem solving and project management experience
• Negotiation skills
• Team working skills
• Understanding of business
• Financial planning and budgeting experience
• Knowledge of applicable federal, state, county, and local laws, regulations, and
• Knowledge of federal copyright laws as they pertain to the use of computer
• Knowledge of customer service standards and
• Knowledge of computer security procedures and
• Skill in operating various word-processing, spreadsheets, and database software programs in a Windows environment, specifically Word, Excel, Access, and
• Skill in supervising, training, and evaluating assigned
• Skill in system troubleshooting and problem-solving.
• Ability to introduce and implement new methods and procedures to keep pace with rapid growth in information
• Ability to communicate effectively, both verbally and in
• Ability to maintain confidentiality.
• Ability to analyze situations and adopt appropriate courses of
• Ability to make reliable decisions and exercise independent
• Ability to be persuasive and tactful in controversial
• Ability to provide training to end-users.
• Ability to establish and maintain good working relationships with individuals of varying social and cultural
• Knowledge of information systems technologies, application principles, and knowledgeable capabilities must include telecommunications, data networking, cloud computing, cloud storage, SQL databases, cloud Bigtable databases, and processing. Furthermore, employable knowledge of IS security processes and methodologies, computer operations, hardware platforms, and enterprise software
• Ability to communicate effectively in the English language with an employable understanding of

PHYSICAL DEMANDS:

• While performing this job's duties, the employee frequently sits, stand, walk, bend, stoop, and
• Use hands for the dexterity of motion, repetitive movement of both
• Have normal auditory, visual acuity, and verbal communication
• The employee must occasionally lift and carry up to 25

WORK ENVIRONMENT

• Work is typically performed within an office or interior environment with normal noise
• Tight time constraints and multiple demands are
• Travel is
• Evening and/or weekend work may be Extended hours and irregular shifts may be required.