Dispatcher

Mission Statement:

Our mission is to provide the safest, most reliable, and most efficient service for America’s veterans. Our people are the catalyst to succeed in our mission and we will strive to foster a culture of integrity, teamwork, and empowerment. We relentlessly pursue ongoing improvement, leadership development, and staying out of our comfort zones. Our veterans deserve the best, and we will give them our best.

4 Pillars of Our Business

1. Safety: Ensuring our team creates safe operating conditions and behaviors.

2. Service: Ensuring all veterans reach their destination on time and provide effective partnership with the Veterans Affairs.

3. Cost: Ensuring we are fiscally responsible where we can re-invest in the company and our people.

4. People ALWAYS – We cannot do anything without our people. We must engage and support our team as we navigate through all pillars of Navarre.

Leadership Principles:

• Safety: We prioritize the safety of our employees, customers, and the communities we serve by promoting a culture of safety awareness and providing ongoing safety training.

• Trust: We build trust with our stakeholders through transparency, integrity, and accountability in all of our interactions.

• Teamwork: We value teamwork and collaboration, leveraging the strengths of each team member to achieve our shared goals.

• Leadership Development: We invest in the development of our leaders and team members, providing opportunities for growth and advancement within the organization.

• Compassion: We demonstrate compassion for our employees, customers, and the communities we serve by understanding and addressing their needs with empathy and care.

• Highest Standards: We hold ourselves to the highest standards of quality, professionalism, and ethical behavior in everything we do.

• Deliver Results: We are committed to delivering results that exceed expectations, while continuously seeking ways to improve our performance.

• Think Outside the Box: We encourage innovation and creativity by challenging conventional thinking and exploring new ideas and approaches.

• Initiative: We empower our employees to take initiative and be proactive in identifying and addressing challenges and opportunities.

• Continuous Improvement: We are committed to continuous improvement, seeking feedback and learning from our experiences to drive ongoing growth and development.

Position Overview: We are seeking a dedicated and organized Dispatcher to join our team at Navarre Corporation. As a Dispatcher, you will play a crucial role in coordinating transportation services for disabled veterans, ensuring timely and reliable transportation to and from their medical appointments at VA hospitals. Your attention to detail, effective communication skills, and empathy will contribute to the smooth operation of our services and the well-being of the veterans we serve.

Responsibilities:

• Efficiently manage and prioritize transportation requests from VA hospitals for disabled veterans' medical appointments.
• Coordinate and assign transportation routes to drivers, taking into consideration factors such as appointment times, traffic conditions, and veterans' specific needs.
• Maintain accurate records of transportation requests, scheduling, and completed trips using specialized software systems.
• Communicate effectively with drivers, veterans, and hospital staff to ensure clear and timely communication throughout the transportation process.
• Monitor real-time GPS tracking and communicate any changes or delays to drivers and relevant parties.
• Provide exceptional customer service by addressing inquiries, concerns, and feedback from veterans, their families, and VA hospital staff.
• Collaborate with the scheduling team to optimize routes, reduce wait times, and enhance overall efficiency of transportation services.
• Assist in resolving any logistical challenges or unexpected changes that may arise during transportation operations.
• Uphold and promote safety protocols, ensuring that veterans are transported securely and comfortably at all times.
• Participate in team meetings, training sessions, and performance evaluations to continuously improve the quality of transportation services.

Qualifications:

• High school diploma or equivalent; additional education or training in logistics, transportation management, or a related field is a plus.
• Previous experience in dispatching, logistics, or customer service is preferred.
• Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
• Excellent communication skills, both written and verbal, to interact with diverse individuals including veterans, drivers, and hospital staff.
• Empathy and sensitivity towards disabled veterans' needs, ensuring their comfort and well-being during transportation.
• Proficiency in using transportation management software and GPS tracking systems.
• Problem-solving skills to address unexpected situations and adapt to changing circumstances.
• Ability to remain composed under pressure and make timely decisions to ensure on-time services.
• Flexibility to work shifts including evenings, weekends, and holidays as required by the operational needs.

Benefits: Navarre Corporation offers competitive compensation, a supportive work environment, and the opportunity to make a meaningful impact on the lives of disabled veterans. Benefits may include health insurance, retirement plans, paid time off, and opportunities for career growth and development within the company.

If you are passionate about contributing to a noble cause, ensuring the well-being of disabled veterans, and have the skills to effectively manage transportation operations, we encourage you to apply for the Dispatcher position at Navarre Corporation. Join us in making a positive difference in the lives of those who have served our country.