Associate Account Manager

(For serious applicants only: Cover-letter should address how your qualifications and experience fit the below)

Job functions:

• Work with clients to set-up new products, enhance product detail pages, analyze and track data to understand trends and improve revenue.
• Work with team members to plan, execute and optimize marketing and forecasting initiatives, while utilizing Amazon’s reporting matrix to update data, and manage content changes.
• Act as the client liaison for inquiries, issues or escalations. Responsible for delivering exceptional service that ensures client success is well-defined, measured and aligned to serving the client’s needs.
• Submit cases to update client catalog information, then monitor, organize and follow-up on client cases filed.
• Continually manage client changes and service optimizations to maximize client value and ensure streamlined solutions.
• Must be very strong in Excel, PowerPoint, Cloud, Sharepoint and Outlook.

Competencies:

• Client-First Mentality: Navazon built our brand on getting to ‘Yes’ with clients by solving their problems creatively and differently than our competitors. You must demonstrate enthusiasm for satisfying clients’ needs, exceeding expectations and be willing to think outside the box to improve service delivery.
• Adaptability: Makes recommendations, remains flexible and open to new ideas and encourages others for the same. Is persistent and inventive in an ever-changing environment. Able to achieve goals within an acceptable timeline despite external pressures, obstacles and new information.
• Effective and Persuasive Communicator: Receives and deliver insights, recommendations and plans in a clear and professional manner to a variety of target audiences. Communicates effectively, both verbally and in writing, with all relevant project stakeholder.
• Forward and Strategic Thinking: The ability to anticipate potential problems and proactively develop contingency plans. Articulates and build strategies around client engagement for long-term value.
• Builds Collaborative Relationships: We emphasize a team approach to providing great customer service. You enjoy developing and strengthening partnerships, both internally and externally.

Qualifications:

• Integrity, drive, strong attention to detail and a desire to constantly improve
• College degree
• Desire to work directly with clients and increase revenue
• Strong communication skills (written and verbal)
• Ability to take direction and manage time efficiently
• Quick and resourceful learner (i.e. “Google it!”)
• Experience with data in Excel (VLOOKUP, Pivot Tables)
• Ability to prioritize, track and execute multiple open projects simultaneously

Job Type: Full-time

Application deadline: 30/03/2022

Job Type: Full-time

Pay: From $50.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Supplemental Pay:

• Bonus pay

Education:

• Bachelor's (Preferred)

Experience:

• Customer Relations: 1 year (Required)

Work Remotely:

• Yes

Salary : $50 - $0