What are the responsibilities and job description for the Salesforce Administrator position at NAVEX Global?
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Position Summary:
As our Salesforce (SFDC) Administrator and member of our Business Systems Team, you will partner closely with our internal department teams to deliver outstanding SFDC administrative services. Your work will directly influence the usability, efficiency and adoption of our SFDC instance.
The SFDC Administrator helps support and develop services for managing the NAVEX employees using SFDC and associated business applications. You will work closely with users to ensure that applications meet their needs and keeps pace with changes in NAVEX’s operations, policies and/or procedures, and can provide reports, analysis and business intelligence. In this role, you will also work closely with all departments to deliver an integrated range of technology services by linking with our instance of SFDC.
Our environment is fast paced and will leverage your expertise with SFDC architectural solutions and unwavering commitment to customer service to further our team’s success. Without this role, we will not achieve our potential.
We Offer You
Inspiring Culture. Invested teammates, belonging groups, and a socially determined culture
Meaningful Work. Innovative products and solutions with real life impact for people and organizations
Career Growth. Stellar training, mentorship, and an unwavering commitment to your growth and success
Life Flexibility. To care for you, your loved ones and your community
Industry Leadership. A highly reputable, fast growing and consistently profitable organization
Real Rewards. Competitive and transparent pay practices, wellbeing programs and benefits with choice
What You Will Do:
Daily administration and support of our Salesforce Support Cases including but not limited to managing multiple user setup, profiles and roles, customization of objects, fields, record types, page layouts, validation and workflows
Working with management, strategic planning and analysis staff, and end-users to create and manage complex workflow rules, data validation and triggers
Develop and create customized reports and dashboards
Create and document application requirements by collaborating with those involved in the development of program enhancements and changes including program staff, programmers, strategic planning, analysis staff and outside consultants as needed
Manage the software testing process, including devising test plans, creating test cases, establishing protocols and appropriate testing environments, and coordinating actual software testing
Stay abreast of new Salesforce features and functionality as well as providing recommendations for process improvements
Keep application users informed about system functionality and enhancements
Provide application users with technical support
Logging and tracking identified system problems through resolution
Creating and maintaining documentation on processes, policies, application configuration and help related materials for users as database applications are developed. You will also assist developers with the creation of technical documentation of existing and future applications
What You Will Need:
A Bachelor’s degree in related field required
2 years of Salesforce Administration experience; certification preferred
Understanding of relational databases and data integration tools
Familiarity with relevant languages such as SAQL, SQL, Visualforce, HTML, Java, Apex preferred
Experience with FinancialForce (PSA and Revenue), and NetSuite preferred
Close attention to detail, and ability to work independently, as well as part of a team, on multiple projects
Strong analytical, strategic thinking and problem-solving skills
Excellent verbal and written communication skills and a commitment to engage and collaborate with people across a variety of levels with diverse background
NAVEX is an equal opportunity employer, including disability/vets.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
