Implementation and Online Booking Tool (OBT) Manager

Reporting to the Director, Operations, the Implementation and Online Booking Tool (OBT) Manager will play a pivotal role in ensuring client satisfaction by providing continuous support and optimization of internal systems and processes.

This dynamic position involves the integration of cutting-edge technology to streamline operations and elevate service standards. With a focus on innovation and customer-centric solutions, the Manager will lead initiatives to enhance efficiency and exceed client expectations.

Responsibilities:

• Oversee, manage, and assess online booking tool (OBT) implementations from inception to launch, offering ongoing support post-deployment
• Assist in facilitating technology adoption and maintenance for clients
• Mid-office support (Cornerstone experience is a plus)
• Assist operations team with researching and resolving client enquiries
• Support Client Relationship Manager in preparation of quarterly/yearly reviews
• Assist in loading and testing of vendor contracts through GDS
• Support with routine or ad hoc client credit reports, as needed
• Oversee Client Service Log
• Assist with agent queues (commission checks) as needed
• TMC agent backup if needed when required
• Other tasks as requested

Qualifications:

• A minimum of 2 years of experience in corporate travel
• GDS experience in Sabre 360, ideally Native – preferred
• Experience in working with OBT (Concur/DEEM, etc) is a plus
• Strong communication skills both verbal and written
• Strong attention to detail, highly organized, analytical, and shows the ability to multi-task
• Experience using Microsoft products such as Excel, PowerPoint and SharePoint

Cultural Fit

• Resourceful and thrives working with technology.
• Must be self-driven and have a ‘can-do’ attitude.
• Highly functional in a fast paced, constantly changing workplace.
• Low ego and a team player.  

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.