What are the responsibilities and job description for the IT Administrator position at Navigatr?
Company Description
Headquartered in Toronto, Navigatr Group is a privately held, billion-dollar family of premium travel companies with a strong track record of growth. Its brands include Kensington Tours (custom private-guided touring), Travel Edge (luxury-focused leisure and business travel), and TripArc (industry-leading travel technology and procurement solutions). Each team within Navigatr Group is made up of high achievers who are dedicated to innovation and delivering outstanding service and driven by an unwavering belief in the future of travel.
Job Description
Under the direction of the Director, Support Services, this position is responsible for the support of different IT systems including productivity suite systems supporting all stakeholders across the business. The role will primarily involve supporting users on our proprietary in-house sales platforms, ADX and TMT. This is a Great opportunity for on-the-job training and exposure to leading virtualization, cloud service delivery and hyper-converged platforms as well as exposure to industry leading software platform development in the Travel & Tourism vertical.
This position will be associated with the Navigatr corporate headquarters in downtown Toronto. The position will require rotating work hours to cover both EST and PST daytime hours, as well as rotating weekend coverage.
Responsibilities
The successful candidate will be responsible for the below.
- Provide Level 1 / 2 Support for our proprietary booking platforms ADX and TMT
- Provide Level 1 Support for Office 365; Mitel Telephony Systems; Citrix; GDS.
- Onboarding of new employees and clients to the above platforms
- Issue escalation and resolution through our service providers
- Provide support and troubleshooting, such as password resets; productivity suite configuration; break/fix instructions, local software installation.
- Involvement with our Citrix provisioning systems, and related configuration management.
- Any other duties needed to help drive to our Vision, fulfill our Mission, and abide by our Organization’s Values.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization. As the ADX system is used across North America, some flexibility on work days/hours may be required.
Qualifications
- Currently pursuing or recently completed an Information Technology (Degree /Diploma)
- Motivated resource who strives to deliver, and ability to prioritize in a fast-paced environment.
- Strong verbal and written communication skills.
- Ability to successfully collaborate with new and existing team members, cordial interaction and appropriate sharing of responsibility are critical assets.
- Will maintain the highest level of fiduciary trust and ethical behavior in executing corporate business.
- Experience with IT in Travel & Tourism vertical an asset.
- Experience with GDS use or administration an asset.
- Customer service experience within a support group or Help Desk.
- Drive to become an expert on TripArc internally developed travel industry tools and productivity supporting cloud platforms.
- Must be customer centric and take ownership for complete solutions.
Additional Information
Cultural Fit
- Thrives working in a technology and KPI driven organization.
- Able to thrive in an entrepreneurial environment.
- Highly functional in a fast paced, constantly changing workplace - building plans through iterations from learning on what’s working and not working.
- Ability to build trust and work through conflict both upwards and downward.
We know that our success is dependent on the people who join our team, which is why we recruit the best. Our team is made up of owners; people who are smart, low ego, and who are accountable for their results. We all play a part in the success of the company and are proud of what we do.
We thank all candidates for their interest however only those selected for an interview will be contacted. Successful candidates will receive communications from the Navigatr Talent Acquisition team, our exclusive recruitment partner.