(NORFOLK NAVY GATEWAY INNS & SUITES) CUSTODIAL WORKER/HOUSEKEEPER

Job Summary:

Incumbents of this position are responsible for managing business-based lodging for a mobile defense community. The NGIS program provides services amenities and accommodations that are similar to those provided by quality commercial hotels.

Duties and Responsibilities:

• Performs varying degrees of in cleaning processes. Demonstrates proficiency related to daily service check-out deep cleaning and special project cleaning assignments based on Lodging program cleaning standards.
• Vacuums sweeps and mops floors dusts polishes cleans and moves furniture.
• Removes trash places in dumpsters and replaces liners.
• Places proper number of amenities in room to include consumables non-consumables linen kitchen and bathroom.
• Removes and replaces bed linen inspects mattresses and pull-out sofas and moves re-positions beds upon guest checkout weekly or at a guest s request.
• Cleans walls doors ceilings stand-up ceiling fans light fixtures exterior of air vents windows sills tracks blinds and curtains.
• Cleans coffee makers ice buckets beverage kits refrigerators stove tops cookware utensils cutlery cups glasses plates sinks counters ovens ranges cupboards drawers and microwaves to include proper programming of its respective clock time.
• Ensures dishwashers are clean and in working condition.
• Cleans vanities mirrors hardware cabinets shelving toilets bath tubs shower stalls tile and bathroom exhaust fans. Replaces bathroom terry and linens to include shower curtains.
• Cleans irons removes excess water and replaces as necessary cleans ironing boards and replaces covers as necessary cleans and ensures proper functionality of luggage racks and ensures proper numbers of clean male female hangers are available in closets.
• Cleans washers and dryers and ensures machines are operational.
• Ensures in-room guest directories are clean and organized TV s are clean and programmed to proper channel and volume alarm clocks are properly programmed with back-up battery and in- room phones are clean properly programmed and in working condition.
• Cleans common area spaces to include vending rooms and ice machines laundry rooms elevators break rooms walkways corridors stairwells office spaces lounges storerooms and storage spaces.
• Performs deep cleaning as required by program standards e.g. on a scheduled basis and upon check-out of guests in pet friendly rooms and in rooms that had an ADA service animal which includes but is not limited to defrosting the refrigerator cleaning windows inside and out replacing and or cleaning drapes moving furniture and cleaning normally hidden areas carpet cleaning shampoo and or spot treatment cleaning walls woodwork and other such tasks.
• Counts sorts inspects and prepares linen for operational use.
• Applies Blood Borne Pathogen criteria to determine potential safety concerns related to contaminated linens and applies appropriate NGIS protocols during daily service activity.
• Completes maintenance requests for items broken defective or in need of replacing. Performs basic routine maintenance on vacuum cleaners by cleaning all areas and replacing filters as necessary.
• Maintains the cleanliness inventory and organization of housekeeping carts and linen carts. Reports any damages or valuables e.g. large amounts of cash jewelry or confidential sensitive information left out in the open by guests to the Supervisor.
• Reports any activity that appears unsafe illegal or suspicious to the Supervisor.
• Interacts professionally with guests and other team members displays a positive attitude utilizes effective communication skills and assists guests to include answering questions concerning hotel facilities and provides information about on base and local attractions.
• Communicates with the front desk when identifying lost and found items by annotating all relevant information to facilitate retrieval of the item for that specific guest.
• Maintains key control for assigned key and reports any issues immediately to the Supervisor.
• Performs other related duties as required

No experience required High School graduate or equivalent preferred.

Physical requirements moderate physical effort moving furniture and the use of hand or lightweight powered cleaning equipment including the ability to lift up to 45 pounds is required.

Note This position is subject to a favorable National Agency Check NAC .

This position is required to attend and complete mandatory training programs to obtain housekeeping certification and re-certification. Training is provided in varying environments such as classroom-trainer led online self-guided courses virtual-led courses and hands on training. The incumbent is required to obtain a housekeeping certification within 120 days of employment.