Business Systems Analyst III/IV

Overview

Provide technical and functional expertise in support of the strategic technology and business innovation programs. Analyze business needs and risks to develop and implement innovative solutions that leverage modern systems and functionality. Work with business teams to understand their pain points, risks, and needs related to technology and process redesign. Identifies, coordinates, documents, and implements business requirements by determining solutions that enhance business systems, as well as provides support to business processes. Partner with business, and technology teams to drive strategy and ideation, planning, and execution of activities across product domains with risk/control and process redesign mindsets. Support senior management in developing and executing short to long-term strategic and risk mitigation plans. Considered a key stakeholder and contributor on highly complex technology and process redesign initiatives. Lead full lifecycle project implementation through agile delivery methods. This is a highly collaborative role, where success requires diving deep and building relationships with stakeholders/partners/vendors to support business and technology outcomes.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Execute priorities and goals for complex technology and business process redesign projects that align with department/organizational objectives
• Leverage product life cycle management and agile practices through change management, risk mitigation, and communications
• Apply knowledge of technical solutions and processes; serve as change agent to champion innovation in operations, processes, and procedures and develop best practices
• Provide forward thinking technical expertise in current and emerging technologies, trends, and practices
• Evaluate operational efficiency and effectiveness
• Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics
• Uses elicitation techniques to gather information at the right level of detail and scope to represent all of the stakeholder's needs
• Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output
• Supervise modeling efforts to ensure that specifications and constructs adhere to appropriate mathematical and statistical standards and answer particular analytic questions
• Identifying business requirements (e.g., needs, objectives, functions, features, input and output)
• Develop, recommend and document adjustments to workflow to streamline processes
• Coordinate integration of solutions with existing applications; identify and resolve existing conflicts to ensures compatibility
• Develop and maintain an understanding of relevant industry standards, best practices, business processes and technology used within related business areas to ensure compliance with policy, vendor contractual requirements, procedures, processes and standards
• Involved in cross-organizational task groups concerning new automated systems, products and/or services
• Work with project teams to plan, coordinate and rollout software change/release to Controlled Testing and Production, obtain required approvals as scheduled, and transition project to Production
• Interact with other ISD staff, business units (end users) in problem resolution efforts
• Utilize performance measurements and indicators to identify areas for improvement; develop process improvement plans for each performance indicator or area identified
• Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives; presents conclusions and recommendations to management
• Implement new/enhanced products, services and/or operational changes
• Identify and communicate key responsibilities and practices, evaluate results, and provide leadership and guidance to ensure successful implementation of business unit projects
• Lead project teams; assure quality, consistent performance; meet schedules and/or resolve highly technical and complex problems
• Interpret results of analysis; present recommendations, alternatives and implications
• Serve as resource for the resolution of complex and/or unique problems
• Lead, guide and mentor less experienced staff
• Write requirements and define editorial workflow for business owner projects
• Ensure preventative, detective, and corrective controls are properly identified and documented
• Develop test plans, test criteria, scenarios and documentation; ensure acceptance of delivered solutions
• Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results
• Report testing activity including time spent, testing time lost and discrepancies found
• Apply and communicate changes and new trends in systems/technology
• Represent the business unit in identifying, analyzing and communicating system solutions
• Conduct root cause analysis to identify development opportunities and recommend applicable business solutions
• Research emerging technologies and recommend solutions that align with business goals
• Monitor performance of systems to ensure continued systems efficiency
• Collaborate with key partners in development and delivery of solutions
• Perform other duties as assigned

Qualifications

• Significant experience in problem resolution including determining root cause, scope and scale of issues
• Significant experience in leading collaborative work teams
• Experience in leading large projects/initiatives which have business risk and impact
• Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
• Experience in leading, guiding and coaching professional staff
• Significant experience that demonstrates the ability to research, compile, and document data, business processes, and workflow
• Navy Federal Project Portfolio Management (PPM) knowledge
• Navy Federal products, services, programs, policies and procedures
• Advanced research, analytical, and problem solving skills
• Advanced organizational, planning and time management skills
• Advanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
• Advanced verbal and written communication skills
• Advanced word processing and spreadsheet software skills
• Advanced database and presentation software skills
• Advanced skill identifying and analyzing business requirements and recommending solutions
• Collaborative in interactions with team members, management, and vendors with diplomacy and thoughtfulness
• Bachelor's Degree in a related field, or the equivalent combination of training, education and experience

Desired Qualifications

• Agile, CSM, SAFe or related certifications

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602

Salary: Level III $76,900 - $138,900 annually | Level IV $95,000 - $159,675 annually

About Us
You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

Military Times 2022 Best for Vets Employers

WayUp Top 100 Internship Programs

Forbes 2022 The Best Employers for New Grads

Fortune Best Workplaces for Women

Fortune 100 Best Companies to Work For

Computerworld Best Places to Work in IT

Ripplematch Campus Forward Award - Excellence in Early Career Hiring

Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.