Documentation specialist

Overview

To support Navy Federal by participating in the development and follow-up analysis of policy and process updates. To provide end-user support for manuals and Navy Federal Systems.

Works under limited supervision. Uses moderate discretion to modify work practices / processes. Serves as subject matter expert for many business functions, systems, policies and / or procedures.

Mentors less experienced team members in the art of communication, negotiation, and change management. Lead and assist in leading complex / difficult tasks of moderate latitude and considerable impact.

Responsibilities

• Ensure project deliverables are met in accordance with customers' expectations, timelines & budget constraints
• Build and maintain relationships with team members, management, key stakeholders and / or external contacts (vendors, etc.)
• Collaborate with project team members to ensure alignment with departmental efforts
• Conduct research and preparation of reference material
• Ensure effective management of projects from inception through implementation
• Identify, communicate and resolve technical, tactical and operational project issues and risks
• Interview business owners to determine task objectives, requirements and needs including complex intranet resources
• Maintain documentation library to ensure currency of processes
• Provide training to end user in the use of electronic manuals and reference material
• Review content requirements for initiatives and recommends to business owners processes to be completed in order to achieve their objectives and avoid gaps
• Review proposed policy and procedure changes for technical adequacy, completeness, compliance to regulations
• Administer and Develop eNet content
• Conduct and / or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results
• Ensure clear, concise and effective communication of material
• Interact with various sub-teams to determine user requirements and specifications
• Recommend strategy for communications
• Review intranet content to ensure consistency, accuracy, timeliness, relevance to corporate initiatives and adherence to branding guidelines
• Serve on teams and task groups for projects / initiatives within the business unit & / or across the organization
• Write online reference material, instructions and communications
• Perform other duties as assigned

Qualifications

• Ability to compile, organize and present information clearly and concisely
• Experience in leading projects and / or initiatives of small to medium scope
• Experience in leading, guiding and mentoring others
• Experience in work which displays increasing levels of responsibility and / or authority
• Experience in working with all levels of staff, management, stakeholders, vendors
• Significant experience in composing correspondence that adheres to grammar and Navy Federal writing style and standards
• Significant experience in managing multiple priorities independently and / or in a team environment to achieve goals
• Significant experience in researching, compiling, and documenting data, business processes, and workflow
• Significant experience in working and participating in cross-functional, multi-dimensional teams and projects
• Advanced knowledge of PC and web / internet based technologies e.g. HTML, trends / issues, management, editing / authoring tools and development
• Working knowledge of change management principles and practices
• Advanced organizational, planning and time management skills
• Advanced skill capturing and translating processes and requirements into easily understood terms
• Advanced skill following, interpreting and applying relevant data / instructions to guidelines, procedures, practices and regulations
• Advanced verbal and written communication skills
• Effective database and presentation software skills
• Effective skill exercising initiative and using good judgment to make sound decisions
• Effective skill identifying and analyzing business requirements and recommending solutions

Desired Qualifications

• Advanced knowledge of Navy Federal products, services, programs, policies and procedures
• Working knowledge of Microsoft project and project management tools
• Associate's Degree in Communication Studies or the equivalent combination of training, education, and experience

Hours : Monday - Friday, 8 : 00AM - 4 : 30PM

Locations : 820 Follin Ln, Vienna, VA 22180 5550 Heritage Oaks Dr, Pensacola, FL 32526

The salary range for this position is : Level I $22.12 - $33.90 hourly Level II $24.86 - $38.08 hourly

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions.

And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives.

Together, we can make it happen. Don't take our word for it :

• Military Times 2022 Best for Vets Employers
• WayUp Top 100 Internship Programs
• Forbes 2022 The Best Employers for New Grads
• Fortune Best Workplaces for Women
• Fortune 100 Best Companies to Work For
• Computerworld Best Places to Work in IT
• Ripplematch Campus Forward Award - Excellence in Early Career Hiring
• Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity : Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.

EOE / AA / M / F / Veteran / Disability EOE / AA / M / F / Veteran / Disability

Disclaimers : Navy Federal reserves the right to fill this role at a higher / lower grade level based on business need. An assessment may be required to compete for this position.

Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume.

Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act : Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Last updated : 2024-02-28